Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Function

Function: Delivery – Support
Job Family: Operations Analysis

Function Description

Supporting functions that enable effective and efficient delivery of services and products. Partnering with operational teams to improve and transform business processes, optimize knowledge, skills, productivity, quality, and ensure compliance. Includes advanced data analysis, statistical modeling, and technology-driven process optimization.

Job Family Description

Supporting functions that enable effective and efficient delivery of services. Collaborating with operational teams to improve and transform business processes, optimize knowledge, skills, productivity, quality, and ensure compliance. Focus on data-driven decision-making, automation, and business intelligence.

Level Description

Requires relevant expertise in a professional, sales, or technical area typically gained through formal education.

Majority of time is spent on:

Performing technically based activities.
Contributing to and managing projects.
Utilizing analytical ability to solve problems and make recommendations.
Leveraging relationships by interfacing with and influencing key stakeholders.

Work is primarily achieved individually or through project teams, utilizing expertise to achieve results.
Typically requires a college or university degree. General Profile

Performs routine assignments in the entry level to a professional job progression.

-Typically requires a college or university degree or equivalent work experience providing -exposure to fundamental theories, principles, and concepts.

Develops competence by performing structured work assignments.
Uses existing procedures to solve routine or standard problems.
Receives instruction, guidance, and direction from others.

Responsibilities

Perform a wide range of audits (internal and external) to evaluate compliance with company policies, regulatory requirements, and client agreements.
Conduct specific account audits to identify areas for improvement and ensure operational efficiency.
Perform ad-hoc audits to address emerging issues and respond to specific requests.
Assist Business Intelligence team by attending meetings.
Collect data from internal and external customers and perform advanced statistical analysis to generate reports and dashboards.
Prepare operational reports to facilitate data-driven decision-making.
Implement and manage ETL processes for data integration.
Develop data models to optimize business intelligence reporting.
Provide operational support by scheduling web meetings and preparing materials for leadership.
Design and develop applications using Power Apps to improve operational efficiency.
Ensure adherence to best practices in business intelligence, analytics, and data visualization.
Apply analytical skills to identify business process inefficiencies and recommend improvements.
Work with cross-functional teams to support digital transformation initiatives.
Assist in the design and automation of data pipelines for real-time reporting.
Ensure compliance with data governance and security policies.
Develop basic knowledge of the overall business organization, operating processes, and governing policies and regulations.

Business Expertise

Applies general business knowledge developed through education or past experience.
Uses business intelligence tools such as Power BI to develop and optimize reports.
Implements Power Apps for operational application development.

Impact

Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

No supervisory responsibilities; accountable for technical contribution.

Interpersonal Skills

Exchanges straightforward information, asks questions, and checks for understanding.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Conduent Business Services India LLP

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