CNS, a Congruex Company, is looking for a Director, Business Operations & Alignment to join our team. Learn more about our operating unit at: www.Congruex.com

Who is Congruex

Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.

We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.

We are building tomorrow, together. Will you join us?

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Job Summary:

The Director, Business Operations and Alignment is a senior leadership position that focuses on ensuring Congruex’s business operations are efficient, aligned with its strategic objectives, and optimized for growth. This role involves overseeing a broad range of operational functions, from process optimization to resource management, while also ensuring that all business units, teams, and initiatives are aligned with the company’s overall goals.

Job Responsibilities:

1. Strategic Alignment and Leadership:

Align Operations with Company Goals: Ensure that the company’s business operations are directly aligned with its strategic objectives, mission, and vision. This includes working with senior leadership to define and refine business strategies and ensuring that operations support the overall business goals.
Strategic Planning: Collaborate with executive leadership to develop and execute strategic initiatives and long-term plans for the business. Help shape the company's direction through data-driven decisions and strategic planning processes.
Cross-Departmental Alignment: Work closely with different departments (e.g., engineering, finance, marketing, sales, HR) to ensure that business operations across the company are aligned and working together toward common objectives.

2. Business Operations Optimization:

Operational Efficiency: Identify inefficiencies in business processes and implement solutions to streamline operations, improve productivity, and reduce costs. This could involve improving workflows, automating tasks, or eliminating unnecessary steps.
Process Improvement: Oversee continuous improvement efforts to enhance operational processes across the company. This includes identifying areas for improvement, defining performance metrics, and ensuring that processes are regularly assessed and refined.
Project Management Oversight: Ensure that operational projects are executed efficiently by managing timelines, budgets, resources, and quality control. Supervise the execution of key initiatives and ensure they are completed successfully.

3. Resource Management and Allocation:

Resource Planning and Allocation: Oversee the effective allocation of company resources (financial, human, and material) to meet operational needs. Ensure that departments and teams have the resources they need to achieve business goals.
Workforce Alignment: Ensure that the talent and workforce are properly aligned with the company’s needs. This could involve working with HR to ensure optimal staffing levels and skill sets across different business units.
Capacity Planning: Analyze resource utilization and work capacity across teams and ensure that any gaps are addressed to maintain operational efficiency.

4. Performance Management and Metrics:

Define Key Performance Indicators (KPIs): Develop and implement KPIs to measure the performance of business operations. Track operational performance, identify trends, and recommend actions to improve efficiency, quality, and overall performance.
Data-Driven Decision Making: Use performance data to guide decision-making processes. Regularly analyze data to identify operational weaknesses and areas for improvement. Make informed decisions to optimize business performance.
Benchmarking: Conduct benchmarking activities to compare the company’s operational performance against industry standards or best practices, and develop strategies to close performance gaps.

5. Risk and Compliance Management:

Risk Identification and Mitigation: Identify operational risks (e.g., supply chain disruptions, resource constraints, regulatory changes) and develop strategies to mitigate them. Implement risk management practices to minimize the impact of these risks on the business.
Compliance and Governance: Ensure that the company complies with industry regulations, safety standards, and internal governance policies. This may include overseeing audits, safety protocols, and adherence to legal requirements.

6. Stakeholder Engagement and Communication:

Executive Reporting: Regularly report to the executive team on the status of business operations, key performance metrics, and strategic alignment efforts. Provide insights and recommendations based on operational performance and strategic goals.
Internal Communication: Act as a key communicator between different departments and business units, ensuring clear and consistent messaging across the organization. Promote alignment and collaboration between teams.
External Partnerships: Manage relationships with external stakeholders, such as vendors, partners, and clients, to ensure that the company’s business operations are aligned with external expectations and business needs.

7. Change Management and Organizational Development:

Lead Organizational Change: Spearhead and manage change initiatives across the company to improve operational performance or implement new business strategies. This can involve restructuring teams, adopting new technologies, or implementing new processes.
Cultural Alignment: Ensure that the company culture is aligned with business operations. Foster a culture of collaboration, innovation, and efficiency that aligns with the company’s strategic goals.
Employee Engagement and Development: Work with HR to ensure that employees are engaged, motivated, and developed in line with the company’s goals. Implement training programs and leadership development initiatives that support the company’s growth.

8. Technology and Innovation Integration:

Technology Optimization: Oversee the implementation and use of technology tools that optimize business operations. This could involve selecting and managing enterprise software systems (e.g., ERP, CRM) or integrating new technologies into the business to improve efficiency.
Innovation Leadership: Lead efforts to innovate and integrate new operational processes, systems, or technologies that can improve business performance. Stay up to date with industry trends and emerging technologies that can enhance operations.

9. Budgeting and Financial Management:

Budget Oversight: Work with finance teams to develop, manage, and monitor budgets for business operations. Ensure that resources are allocated efficiently and that operational expenses are within the allocated budget.
Cost Management: Implement cost-saving measures without compromising quality or performance. Regularly review operational costs and identify areas where the company can achieve financial savings.

10. Client and Customer Focus:

Client Satisfaction: Ensure that business operations contribute to the company's ability to meet client expectations. This includes improving service delivery, managing customer relationships, and ensuring that operational processes support client satisfaction.
Customer-Centric Alignment: Ensure that business operations are aligned with customer needs and expectations, whether this involves streamlining project delivery processes, enhancing customer service, or improving product development.

Skills and Qualifications:

Leadership and Strategic Thinking: Strong leadership skills and the ability to think strategically. Proven experience in aligning business operations with broader company goals.
Project Management Expertise: Knowledge of project management principles, with a track record of overseeing large-scale business operations or transformation projects.
Analytical Skills: Strong analytical and data-driven decision-making skills. Ability to define and track KPIs, analyze performance, and make recommendations for improvements.
Operational Efficiency: Expertise in optimizing business operations, streamlining processes, and improving productivity and cost efficiency.
Financial Acumen: Understanding of financial management principles, including budgeting, forecasting, and cost management.
Risk Management: Experience identifying and mitigating operational risks, ensuring business continuity and minimizing disruptions.
Change Management: Experience managing organizational change and ensuring successful transitions when implementing new strategies or technologies.
Industry Knowledge: Understanding of the engineering industry, including industry-specific operational challenges and best practices.

Why Work At Congruex

No matter what role you play, you are an important part of the One Congruex Family. We offer:

Medical, Dental & Vision Benefits
401(k) Program with a Company Match.
Free Wellness Resources & Marketplace Discounts
Paid Maternity & Parental Leave
Paid Basic Life Insurance & Voluntary Options
The pillars of Congruex culture are GRIT, safety, inclusion, and family.

The Fine Print:
We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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Director, Business Operations and Alignment