Location - London or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable)

Reporting to - Senior Business Performance Manager

Banding - 3.1

Salary - £50,000 - £58,000 (depending on location and proven ability)

Working hours - Full time

Contract type - Permanent

Closing date - 4th April 2024 - We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested, please submit your application as early as possible.

Next steps! If you've been shortlisted for the role, our Recruitment team will reach out to schedule a phone phone interview with you to talk through the process and answer your questions.

Connected Places Catapult is the UK's innovation accelerator for cities, transport, and place leadership. We provide impartial ‘innovation as a service’ for public bodies, businesses, and infrastructure providers to catalyse step-change improvements in the way people live, work and travel. We connect businesses and public sector leaders to cutting-edge research to spark innovation and grow new markets. We run technology demonstrators and SME accelerators to scale new solutions that drive growth, spread prosperity, and eliminate carbon.

The Role

As the Sales Operations Manager at Connected Places Catapult, you will play a critical role in driving the success of our engagement team. Reporting to the Senior Business Performance Manager, and working closely with the Executive Director for Sales Engagement, you will have a significant impact on the evolution of the processes, systems and insights that support the organisation's sales strategies and customer engagement. You will take this knowledge and insights to work with the Senior Business Performance Manager to produce a co-ordinated view of the demand for skills and expertise coming through from the pipeline such that capacity can be managed to fulfil customer requirements.

The role will grow and develop over time. At first your focus will be on leading and managing Sales Operations, so that the reporting side of the sales team works smoothly. This is an empowering role at heart of the sales team and is suited to a well organised person, with strong interpersonal skills, who understands what Connected Places Catapult does and what makes engagement colleagues tick. You will know that you are succeeding in the role when:

Engagement colleagues understand and fulfill their responsibilities for inputting and maintaining opportunity data into the CRM, so that sales pipeline reports are fresh. To do this you will need good relationships with the team, to know how the CRM and Power BI works such that you can produce Power BI reports and dashboards that enable corporate level decision making and prioritisation. You will be able to slice and dice the data producing different reports for the engagement team, for the Corporate Leadership Team, and for the Board on a regular basis.
The organisation has a co-ordinated and reliable view of the demand for its service offerings and that colleagues in delivery are able to plan resources effectively to manage demand. To do this you will need to work with team members to provide data and insights to inform the skills and experience that are required in the short, medium and longer term.

Across all of these responsibilities, you will foster a culture of collaboration, sales excellence, innovation and continuous improvement.

Key Responsibilities

Ensure individual engagement colleagues understand what opportunity data they are responsible for and how others in the organisation rely on this data, so that data integrity and maintenance in the CRM is strong.
Support and advise the Executive Director for Sales Engagement with team and individual sales budgeting and target setting.
Maintain tracking of sales performance against targets and provide data and regular accurate reporting on progress to targets, driving team actions to address gaps.
Collate sales progress from sales teams, summarising for the wider leadership team.
Provide process support, administer the weekly sales pipeline review meeting, and drive sales opportunity performance improvement and adherence to best practices.
Work with other teams across the business to feed in sales forecasting as an input to wider resource planning.
Ensuring an ethos of equity, inclusivity and diversity underpin your work activity, contributing to inclusive innovation across all Catapult activities.
You may be required to undertake any other reasonable duties to support the Catapult in achieving its strategic outcomes and ensure effective business operations.

Requirements

Strong quantitative skills, comfortable with statistics and the manipulation and interpretation of data.
Assertive leadership skills for driving team adherence to data integrity and forecast accuracy.
In-depth knowledge of the sales process.
An excellent working knowledge of the MS Office 365 suite.
Experience of navigating and extracting data from a CRM system (Dynamics 365 preferred)
Experience in requirement capture for sales process reporting.
Experience in designing and maintaining a suite of sales reports (PowerBi preferred).
Effective stakeholder management, including internal teams and external partners.
Skills in budget management and financial analysis for sales operations.
Excellent communication and interpersonal abilities.
Ability to foster a collaborative and goal-aligned team environment.
Effective project management skills with a focus on delivering results.

Benefits

5 weeks holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.
Competitive pension, up to 10% company contribution to help you save for your future.
Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.
Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
Cycle to Work Scheme with bike racks and showers available, encouraging a healthy and sustainable commute.
Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.
Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.
Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

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