Corporate Revenue Operations Manager

JR-05854

Commercial & Brand/Marketing

Full time

Permanent

Corporate Office, London

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Mandarin Oriental is looking for a Corporate Revenue Operations Manager to join our Revenue Excellence team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

Based at the Corporate Office in London, within the Commercial function, the Corporate Revenue Operations Manager plays a pivotal role in supporting the Global Revenue Management organisation.

The role strategically manages revenue processes, systems, and training to maximise efficiency, accuracy, and profitability across the global hotel portfolio. Acting as a central point of expertise, this position ensures the smooth running of revenue operations, governance, and cross-functional collaboration between Corporate and on-property Revenue teams.

The Corporate Revenue Operations Manager operates with deep technical knowledge, strategic thinking, and a continuous improvement mindset, enabling senior leadership and hotel teams to optimise revenue generation through effective tools, policies, and processes.

As Corporate Revenue Operations Manager, you will be responsible for the following duties:

Hotel & Corporate Support

Provide daily assistance to hotels on revenue-related issues, from system challenges to operational queries.
Act as a bridge between hotels and the corporate office, delivering constructive upward feedback on training gaps and property-specific challenges.
Serve as a knowledgeable resource for Revenue Management colleagues across Regional and Corporate teams.
Lead and coordinate revenue-related projects, including new process launches, global initiatives, and individual hotel projects such as VAT changes and room reconfigurations.
Oversee the Central Revenue site as a central repository, including regular posting of best practices, SOPs, and revenue-related announcements.

Material Management

Create and maintain Revenue Management documentation, training materials, and e-learning resources.
Develop, review, and amend Standard Operating Procedures (SOPs) in response to new systems, processes, or enhancements.
Produce comprehensive user guides for newly introduced systems to ensure effective understanding and utilisation.

Training Oversight

Support the development, rollout, and delivery of Revenue Management best practices, tools, and processes across hotels.
Coordinate onboarding for new Revenue colleagues, introducing them to established standards, best practices, and Revenue Policies & Procedures.
Assist in formulating and executing strategic training plans for individual hotels, ensuring alignment with organisational goals.

Revenue Systems Oversight

Act as the corporate-level IDeaS G3 expert, exploring new products to further enhance Revenue Management usage and engagement.
Strategically leverage new system capabilities to achieve faster deliverables, enhance integrations, and drive continuous improvement.
Generate and manage user access for revenue systems including Lighthouse, TravelCLICK, IDeaS, and STR, ensuring secure and efficient access for authorised users.

Process & Governance

Create, compile, and maintain a comprehensive library of Revenue Management tools and best practices accessible to the field via Central.
Continuously identify opportunities to enhance revenue practices and processes, increasing colleague efficiency across the organisation.
Develop structured workflows for Revenue Management practices and system utilisation, streamlining processes for clarity and efficiency.

As Corporate Revenue Operations Manager, we expect from you:

Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Industry certification in Revenue Management (e.g., Certified Revenue Management Master or equivalent) is highly desirable.
3+ years of experience in Revenue Management, preferably within the hospitality industry.
Experience in cross-functional collaboration and support roles.
In-depth knowledge of Revenue Management principles and practices.
IDeaS G3 knowledge and expertise is essential.
Familiarity with industry-standard revenue systems including SynXis, Lighthouse, TravelCLICK, and STR.
Excellent Excel skills required; strong analytical and problem-solving abilities.
Proven experience in developing and delivering training materials.
Strong project management and coordination skills.
Ability to convey complex technical information clearly and concisely to varied audiences.
Strong organisational skills with experience managing documentation repositories and central sites.
Proactive, strategic mindset with a drive for continuous improvement.
Fluent in English; additional language proficiency is beneficial in an international setting.

Our Commitment to You

Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.
MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.
Retirement Plans: We reciprocate your commitment with competitive retirement plans.
Local Benefits: Competitive salary and benefits package.

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