What if you had a chance to build something iconic? ✨

Convosight is the first community management platform that uses the power of machine learning to help brands tap into closed communities, for insights and marketing. It enables community creators to become community entrepreneurs, by helping them earn a sustainable income through brand partnerships. Over 50,000 communities across 75 countries are managing 480 million members through Convosight. Till date, Convosight has paid out $1 million to community creators and helped them achieve financial independence.

He/She would be the sole owner of all the data analytics and insights for the Sales ,Marketing & Customer Success Operations team. The incumbent will develop and simplify reports, analyze data, and provide actionable insights across various channels and sources. You would be responsible for data management, mapping, and reporting of data using databases, Advanced Excel, and other reporting tools. Also responsible for ensuring the quality of the processed data, final output, and deadlines are either met or exceeded by performing the following duties. (Additional duties may be assigned)

Essential Functions

Work with business users to understand existing process, visibility, and usage
Formulate opportunities for improvement, further automation, and present to Revenue Ops team and stakeholders
Continually drive improvement in the sales process right from lead to customer journey
Data hygiene. Put in data cleaning tools, monitor exception queues, create dashboards to show gaps and cleanliness
Salesforce Lightning Dashboard and Reporting experience includes providing meaningful insights
Data loader experience is helpful for account, contact, lead, and task management for the field
Configuration, page, field creation and reporting is key as we will be using tools for Sales CRM (sales force), Lead nurturing (outreach), Marketing & customer success platform
Program management of major changes in in tech stack to include all involved functions
Own administration, user setup, and training of the go to market tech stack

Education, Experience, And Skills

Bachelor's degree in Business, or related field or equivalent experience
Minimum of 5+ years in Sales Operations, Marketing Operation, Customer Success Operations data analysis, reporting and data visualization experience.
Demonstrated competence in Salesforce administration, reporting, and management
Salesforce.com Administrator certification preferred, Salesforce Advanced Administrator or Salesforce Sales Cloud Consultant nice to have
Marketing,CRM & Customer SuccessEnrichment Tools (ZoomInfo, D&B,outreach, marketo, gainsight, sales force etc.) experience or willingness to learn
Expert in Designing the report layout and creating data visualization.

Soft Skills

Ability and personality to articulate processes in a meaningful way to our revenue operations teams
Strong analytical and accuracy skills required
Be a confident self-starter
Excellent verbal and written communication and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts
Flexibility, learning mindset, and being a team player.

What we value:

Someone who is independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
Someone who is a voracious learner
Actively seeking to learn and view feedback as a beautiful gift
Loves tackling ambiguous problems and shaping them into clear goals

The perks:

Ethical work culture. We believe in open, intellectually honest culture where everyone contribute and do their life's best work
Learn new things, solve new problems, be part of an innovative tech start-up that's disrupting middle of the funnel brand marketing
We foster a culture that values first principle thinking, encourage constructive feedback, engagement, inclusion and diversity at all levels
If you value autonomy, believe in getting things done, are passionate, can turn ideas into reality, enjoys working at an early stage SaaS company, with minimal supervision – come join us!

Our Team and culture:

Aside from being a fast-paced, result-oriented startup, there is more to our personality.
We truly believe that Ideas don't have a hierarchy; It's a fact that most of the ideas have come - from interns and freshers
Lots and lots of learning, problem-solving (we take paper notes all the time)
Work-life balance is v imp but there are times we burn the midnight oil
We like challenging the ordinary; our growth has been organic

Convosight

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