Job Summary
The Sales Operations Analyst is responsible for processing wholesale orders, making inventory allocation decisions, and supporting the Director of Sales Operations in all aspects of her job.

Duties:

Own Wholesale Order form update process
Manage and support drop ship orders including key process steps: order processing, invoicing, inventory updates
EDI B2B orders - day to day managing, inventory allocation, new partner set up, troubleshooting, order processing
Customer experience management - establish/maintain data/metrics to ensure customer experience is excellent
Troubleshooting - work independently with warehouse team for issues that come up - shipping analysis, order tracking, process establishment/improvement
Big box order management – process big box orders and work with fulfillment team to process orders on time
A/R contact - oversee the communication back and forth between retailers' A/R and CP - disputing chargebacks and process improvement recommendations
Operations contact and liaison for major retailer and CP – becomes well verse in retailer routing guides
Store locator - update monthly and establishment of efficient process
Analysis - assist in establishing and maintaining profitability metrics and sales analysis help aimed towards increasing profit and lowering operating costs
Order management - works closely with fulfillment team to QC check major orders and new programs to ensure accuracy and eliminate chargebacks
Zoey B2B system administration including but not limited to listing updates, administration and support, sales reporting and inventory management.
Assess inventory positions across all channels and support inventory purchase priority analyses
Perform testing periodically to monitor customer shipping costs and assess whether fulfillment provider is charging within agreed rate sheets
Support accounting month-end close process and ad-hoc financial analysis projects
Support inventory planning cycles

Skills:

2-4 years of relevant work experience. Preferably in an eCommerce/retail environment
MS Excel knowledge, proficiency and understanding a must
Excellent interpersonal and solid project management acumen
Proven track record of being highly effective in a rapid-growth business environment
Task oriented with ability to manage multiple different work streams
Process oriented with strong organizational and communication skills
Self-motivated, people sensitive, results oriented
Proficient with Shopify, EDI (SPS) platforms, MS Excel, Google Sheets
Excellent organization and managerial skills.
Good interpersonal skills and ability to work on teams.

This Operations Analyst position is an excellent opportunity for individuals looking to leverage their analytical skills in a dynamic environment while contributing to the overall success of the organization.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off

Schedule:

Monday to Friday

Ability to Commute:

Salt Lake City, UT 84115 (Required)

Ability to Relocate:

Salt Lake City, UT 84115: Relocate before starting work (Required)

Work Location: In person

Copper Pearl

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Sales Operations Analyst