As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.

At Couchbase, big things happen. Every day, we're translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.

We are looking for a driven Sr Sales Operations Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our International Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is comfortable working with details. This well-rounded leader also thrives on driving cross-functional (Sales, Marketing, Finance, IT, Compensation, etc.) projects, negotiating alignment and managing multiple stakeholders with competing priorities.

As an analytical and problem solver and self-starter, the ideal candidate will use data and qualitative information to drive and optimize our International Sales business. This person should have experience building operational/financial models and plans, analysing large and complex data sets. This person will help redesign and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. As a key leader this person will make a large impact on our rapidly growing business.

Responsbilities:

Serve as the trusted advisor and sales operations lead to International Sales leadership
Develop, track and manage the performance analysis / metrics of the sales organisation using dashboards and reporting tools.
Cover deal desk, and be able to resolve most quote, pricing and approvals requests etc.
Use data and qualitative information to drive and optimize our International Sales business.
Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business
Own and revamp end-to-end sales process to increase rep and team productivity (e.g., analytics, reporting, order management, documentation, etc.)
Drives go-forward strategies and influences sales leadership via data driven determinations, recommendations, and outcomes.
Conceptualizes and defines programs and processes that promote upsell, cross-sell, and increase renewals in partnership with Sales, Marketing, and Finance.
Partners with senior leaders in Sales Enablement and Marketing to develop and maintain up-to-date pitch decks and case studies.
Uses analytical tools, benchmarks and other resources to track performance.

Preferred Qualifications:

Strong collaborator; comfortable operating in a matrix organisation and rallying disparate groups.
High level analytical and complex problem solving skills in their functional area, with the ability to influence as a leader across functions.
Intellectual curiosity and agility to navigate ambiguous circumstances.
Ability to present, articulate, and defend analyses, diplomatically, on a routine basis.
Frequent engagement with top level executives to provide functional expertise advice that influences business unit strategy.
Excellent working knowledge of SFDC, CPQ, Power BI tools, Excel, PowerPoint, etc.
Software SaaS background strongly preferred.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase's mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

Generous Time Off Program - Flexibility to care for you and your family
Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
And much more!

Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn more about Couchbase:
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Couchbase Capella
Couchbase Blog
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Disclaimer:

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

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Sr Sales Operations Manager