About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00060341

Job Family: Sales Support

Job Function: Operations Support

Short Description

Job Summary: Senior Sales Operations Manager (Individual Contributor)

Avaya is seeking a strategic and hands-on Senior Sales Operations Manager to drive operational excellence and improve salesforce productivity. This is a high-impact, individual contributor role that functions with a "player-coach" mentality—providing executive-level strategic advice while remaining deeply involved in data and systems.

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Core Responsibilities

Forecasting & Pipeline Management: Act as the primary architect for sales forecasting and opportunity management, ensuring high data integrity and predictability. This includes running forecasting calls on behalf of sales leadership when necessary.
Performance & Compensation: Define and track KPIs required for sales success. You will manage the technical assignment of quotas and collaborate with Finance and HR to administer sales compensation plans.
Process Optimization: Partner with sales leadership to identify, design, and implement improvements to sales processes and management systems.
Strategic Planning: Establish quality and accuracy in budgeting and planning to ensure alignment with broader company goals.
Project Leadership: Lead the implementation of large-scale initiatives that impact the sales organization to ensure they meet productivity goals.
Trusted Advisor: Serve as a business partner to leadership, providing data-driven insights regarding growth and operational efficiency.

Candidate Profile

Analytical Powerhouse: Demonstrated success in the analysis, design, and improvement of complex sales processes.
Technical Proficiency: A sophisticated understanding of CRM architecture, sales performance metrics, and KPI tracking.
Expert Communicator: Ability to translate complex data into actionable insights for senior executives.
Independent Driver: An assertive worker who takes full ownership of the sales operations function with minimal oversight.
Strategic & Tactical: Capable of mastering both daily hands-on analysis and big-picture strategy.
Proven Experience: Significant background in sales, revenue, or commercial operations within high-growth environments.

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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