We are looking for a Sales Operations Specialist to join our marketing department. The successful candidate will be primarily responsible for customer service, Returned Material Authorization (RMA) management and some logistics activities for the Electron Device Business of CPI.

Responsibilities include:

Processing orders from customers in the ERP system based on input from customers and sales managers
Track order status from beginning to end, communication with sales and customers, issuing RMA's and issuing quotes for repairing out of warranty items
Provide shipment tracking - upon request
Create customs paperwork for international shipments
Understanding of customs/duties/ITAR regulations
Working with external freight forwarders
Utilizing ERP and CRM system
Close cooperation with various internal departments and external sales offices
Provide support services across EDB locations

Requirements

Bachelor's degree in business or related discipline and five years or more of relevant experience
Highly proficient in Word, Excel, & JD Edwards or another Oracle based ERP
Experience in Microsoft Dynamics or equivalent CRM
Knowledge of sales operations and logistics
Excellent client relationship management
Ability to prioritize and strong attention to detail
Must be a U.S. Citizen

CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Sales Operations Specialist