We’re looking for a detail-oriented, empathetic, and proactive Client Relations Associate to join our growing team. You’ll be the first point of contact for our clients, providing support and guidance throughout their journey with us. If you love helping people, enjoy creative industries, and have a knack for communication — this role is for you.

Key Responsibilities:

Respond to client inquiries via email, phone, and live chat
Provide knowledgeable support regarding our products, services, and order process
Track and manage orders, resolving any issues with professionalism and care
Gather client feedback and communicate insights to internal teams
Maintain a high standard of customer experience at every touchpoint

What We’re Looking For:

Strong written and verbal communication skills
Basic computer skills and familiarity with CRM or help desk software
A positive attitude, problem-solving mindset, and genuine desire to help others

What We Offer:

A friendly and supportive team that values creativity and professionalism
Comprehensive onboarding and ongoing training
Flexible working hours (remote-friendly)
Opportunities for growth within a creative industry
The chance to work closely with photographers and visual artists worldwide

Job Type: Full-time

Pay: $20.60 - $24.80 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Parental leave
Relocation assistance
Vision insurance

Schedule:

8 hour shift
Day shift

Ability to Commute:

Cleveland, TN 37311 (Preferred)

Ability to Relocate:

Cleveland, TN 37311: Relocate before starting work (Preferred)

Work Location: In person

CPQ Professional Imaging

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CPQ Professional Imaging