Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Note: Candidates must be able to support Pacific (PT) and Eastern (ET) Time Zones.

About the role:

Cresta is looking for a Deal Desk, Sr. Analyst to act as a strategic advisor to our sales team on how best to structure deals for our customers while addressing the needs of internal stakeholders, in order to maximize revenue and help increase the overall productivity of our GTM team. This role is highly cross-functional and will work with various stakeholders from within Sales, Technical Field Ops, Delivery Ops, Accounting, Legal, Pricing Strategy, & Product Management.

The Deal Desk, Sr. Analyst reports directly to the Director, Revenue Operations & Deal Desk and works closely with team members to help close non-standard, complex deals. This role is deal enablement from quote-to-cash whose mission is to bring in and accelerate bookings/revenue while acting within the confines of Cresta’s company policies and guidelines.

Responsibilities:

Closely partner with Sales VPs and Directors to advise on strategic deals to reduce time to close and increase ACV
Understand customers to structure agreements that are aligned with their needs as well as Cresta’s company objectives
Act as liaison and single point of contact between GTM teams and internal functions (Legal, Finance, Security) to drive deal acceleration and closure
Identify areas of optimization and growth as you work to scale the Deal Desk function
Identify and drive initiatives to remedy deal structuring process gaps and improve overall process efficiency
Be a key stakeholder in Cresta’s pricing & packaging strategy
Assist in the ongoing development of our CPQ and CLM systems

Qualifications We Value:

A strong desire to learn and problem-solve
Execute like a pro and act as a strategic advisor
4+ years of experience in Deal Desk, contracting, Legal Ops, or Sales Operations
Experience with Dealhub or related CPQ tool
Experience with CLM & contract routing solutions
Administration of Salesforce CRM preferred
High degree of emotional intelligence
Flexibility to work extended hours during peak periods
Experience in SaaS
Experience in enterprise SaaS customer lifecycle (seven-figure contracts)

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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