Responsible for overseeing CRIO’s commercial operations activities and driving commercial best practices, quota management and improvement processes for commercial operations.

Responsibilities for this role include:

Acting as the CRIO sales subject matter expert and key point of contact for CRM including forecast and funnel management, prospect targeting and competitive analysis (Win/Loss, etc.)
Working with the leadership team to define and enforce targets, quotas, territories for CRIO business development representatives.
Creating and enhancing dashboards, reports, metrics, etc., to help stakeholders with accurate, real-time visibility and running regular sales/operations pipeline review.
Proactively monitoring and analyzing sales performance, report findings, and conduct analysis as needed to support commercial needs.
Communicating insights and data findings to influence decision-making and drive action to achieve business results.
Facilitating Sales compensation reporting and tracking process; managing escalation process as needed
Partnering with CRIO Leadership to support key growth initiatives & day-to-day Commercial Operations
Owning CRIO Sales Enablement, including new hire onboarding development and coordination, sales processes and best practices, training materials and adoption tracking for key commercial tools & processes, and biannual commercial team meetings
Interfacing effectively between Leadership, CX, Finance, Product, Marketing, and Commercial Operations

Requirements

A successful candidate will:

Be solution-oriented and resourceful.
Have a mindset for identifying issues, determining root cause and ability to propose appropriate solutions.
Be process-oriented and can see the ‘how’ as well as the ‘what’ can drive processes to achieve positive results.
Able and willing to “roll up your sleeves” and do whatever it takes to drive CRIO growth and commercial operations.
Be detail-oriented with the ability to view projects from idea stage through successful completion.
Have advanced MS Excel skills along with ability to work with a variety of systems and business applications to support company dashboards and commercial tools.
Have in depth experience with Salesforce (CRM) and Pardot
Have effective communication skills with clients/prospects and CRIO colleagues and be comfortable presenting to Commercial Leadership
Hold a B.A./B.S. Degree with 5-7 years industry experience.

Benefits

Benefits & Perks:

Work from anywhere
Coworking Reimbursement
Lunch on us - During Training Days
Unlimited vacation
Unlimited sick days
401k company match
Healthcare
Dental
Vision
Life insurance
Stock options
Professional development

CRIO

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Commercial Operations Manager (Full Remote)