About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

About Crossover Health

Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spend, and deliver an unrivaled experience for employees near and far.

Job Responsibilities

The Proposal Writer/ Sales Operations Manager (Senior Manager) plays a central role in driving Crossover Health’s proposal development and management process (RFPs and RFIs), with an emphasis on proposal writing and editing. In partnership with our Sales team members, this position will serve as the in-house expert for crafting and distilling responses and overall proposal narratives in alignment with individual requestor requirements, our business and product strategy, and consistent enterprise messaging and branding. As the Sales team continues to scale the RFP function, the Sales Operations Manager/Senior Manager will help assess, develop, and implement relevant best practices related to RFP content, processes, and supporting technology/systems.

The Proposal Writer/ Sales Operations Manager (Senior Manager) is a key member of the Revenue Strategy and Operations team, acting as a thought and execution partner to Revenue functional leaders and their staff across Sales, Account Management, Marketing, and Corporate Communications. In addition to a majority focus on RFP process management and narrative development, the Sales Operations Manager/Senior Manager will have opportunities to help lead or support other operational initiatives and ad hoc projects connected to our Revenue Department business imperatives in driving growth, client and member engagement, and brand and market awareness.

Manages the RFP/RFI process from start to finish, including but not limited to: Initial intake and scoping, timeline and workflow creation, internal resource coordination, content drafting and optimization, and final deliverable assembly and submission.
Takes a lead role in drafting, customizing, editing, and proofing proposals.
Collaborates with multiple internal stakeholders to provide strategic guidance for both individual proposal responses and overall proposal narrative and flow.
Project manages multiple RFPs to accurate and timely completion.
Cultivates and maintains in-depth knowledge of Crossover Health’s products and services, key competitors and differentiators, and key messaging.
Drives continuous RFP iteration and improvements, such as response library refreshes, contributor role expectation-setting, and timeline and process standardization.
Supports broader Revenue Department projects and tasks in alignment with key business priorities and/or special skills required, such as those related to written communications and messaging.
Contributes to hiring, coaching, and developing staff. Assists in onboarding and training new team members.

Performs other duties as assigned.

Required Qualifications

Bachelor's degree in a relevant field, such as English, Communications, or Journalism
7+ years of experience in professional writing or proposal (RFP/RFI) writing / management and support roles
Healthcare industry knowledge and/or prior experience; meaningful exposure to the issues and concepts of employer health benefits strategy strongly preferred
Excellent demonstrated writing, editing, and proofing skills
Proven project management and organizational skills with aptitude to quickly learn new procedures and processes
High level of personal ownership, accountability, and initiative to operate with minimal direction
Strong interpersonal skills to partner effectively with all internal stakeholders, including individual Sales team members, executive and functional leadership, and various subject matter experts
Efficiency in multi-tasking with agility to balance both deadline-driven work and longer-term projects
Willingness and aptitude to flex between specialist responsibilities (proposal writing) and more generalist project work to support the team’s dynamic needs
Proficient to Advanced in Google Suite applications

Preferred Qualifications

APMP or professional proposal designation preferred
Experience with proposal management software and development tools, such as RFP 360
Familiarity with Salesforce or other CRM software
Experience as a project or team leader
Experience working in a startup environment

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at

careers@crossoverhealth.com

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Crossover Health

New Jobs

Sales Operations Manager

Sales Operations Manager