Job Summary:

We are looking for an experienced Business Systems Analyst to drive operational excellence and digital transformation across our food and beverage operations or any service sector operations. This role supports cross-functional teams — including HR, Quality Assurance, Marketing, and Supply Chain — by analyzing systems, optimizing processes, and ensuring the effective use of technology tools like SAP/ERP, Power BI, and Agile project management systems. Ability to eliminate Non-Value-Added (NVA) processes using Six Sigma is essential.

Key Responsibilities:

Business & Systems Analysis

Analyze business requirements and translate them into functional and technical specifications.
Liaise with stakeholders across departments (HR, Marketing, Operations) to align business needs with system capabilities.
Facilitate and document business workflows, identify gaps, and propose technology-based solutions.

HR & Operational Support

Support HR in digitizing employee lifecycle processes such as onboarding, attendance, shift planning, and performance tracking.
Identify NVA steps in administrative workflows and recommend improvements.
Ensure system compliance with labor laws and food safety regulations.

Quality & Process Improvement

Conduct root cause analyses and implement continuous improvement strategies across departments.
Develop and monitor internal quality control procedures and performance metrics.
Lead process improvement initiatives leveraging Lean Six Sigma principles.

Marketing and Customer Insights

Support the marketing team with campaign performance analysis using Power BI dashboards.
Align CRM and POS data with marketing objectives to enhance customer retention and loyalty programs.
Deliver data-driven insights for new product introductions, pricing strategies, and promotional effectiveness.

Project Management & Testing

Manage end-to-end system improvement projects using Agile methodology and tools like JIRA.
Coordinate UAT/SIT cycles for ERP modules, POS systems, and digital platforms.
Maintain thorough documentation of test cases, user stories, process maps, and change logs.

Required Skills and Qualifications:

Bachelor's degree in computer science, Information technology, or a related field.
4–5 years of experience in business systems analysis, if it is in food and beverage or ecommerce is a plus
Strong working knowledge of SAP/ERP systems (modules like inventory, HR, finance, and production).
Lean Six sigma knowledge is a plus
Proficient in MS Office Suite (especially advanced Excel, PowerPoint, Word, and Outlook).
Skilled in Power BI for data analysis and dashboard creation.
Solid understanding of strategic planning, operations analysis, and cross-functional business alignment.
Familiar with Agile/Scrum methodologies, including backlog grooming, sprint planning.
Experience with JIRA, Confluence, or similar project management tools.

CURRY VILLAGE BANANA LEAF PTE. LTD.

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