About Us:

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

Your Responsibilities:

Processes & Performance Optimisation
- End-to-end process analysis, redefinition, and delivery across all things that touch revenue generation. From lead generation to pipeline to renewals to upsells. Maximize the efficiency and productivity of all stakeholders.
- Implement procedures and operations policies where needed.
- Run and automate our reporting and controlling workflows end-to-end.
Systems & Tools
- Set up, manage, and integrate our revenue-generating systems and tools. Ensure that business requirements are fully met.
- Optimise our internal tool landscape for efficiency and user benefit. Replace and add solutions where needed. Develop and implement a strategy that ensures scalability for the years to come.
Adoption
- Own the communication with all relevant internal stakeholders.
- Define, implement, and execute necessary training programs.
- Ensure effective adoption so our systems are used by your team as effectively as possible.
Scalability
- Working closely with our COO, set up, optimize and build out our revenue-generating tool change for scalability.
- Ensure operational excellence, establish best practices, and create a high-performing, impact-driven unit within Customer Alliance.

In your first 3 months, you’ll have

Deep-dived into all our core revenue-generating software tools. Understood their setups, reviewed current workflows, and started adjusting or integrating them where needed.
Reviewed and amended our core processes. Prioritized by the business impact, you’ll have generated measurable efficiency gains for our revenue organization.
Took over the majority of our internal reporting and controlling workflows and delivered the first set of KPIs.
Developed and started delivering a clear roadmap for the revenue teams, encompassing systems, tooling & processes as well as operational excellence.

What will make you succeed in this role:

For this role, we are looking for a professional, who

is comfortable in a "hands-on, make it happen" environment and is keen to lead by example by rolling up their sleeves. We need do-ers, not talk-ers
is a proven operator
brings in the experience to scale revenue operations through integration and automation
is process-oriented, loves the devil in the details, and thrives in a fast-paced SaaS business environment
is a great project manager and communicator, both verbal and in writing

We Expect:

You have 3+ years of experience as a Revenue Operation Manager or similar position
You’ve worked with APIs and setup integrations before. You understand data structures
Selection, implementation, and integration of software systems
Process-driven mentality and sound business judgment through analytical thinking
Strong organizational skills, ability to prioritize, work well under pressure, and handle multiple issues simultaneously in a dynamic environment
Solid experience with diverse business functions and mechanics of the SaaS industry (e.g. sales, marketing, customer success, customer service, etc.)
Great leadership skills and relationships with peers and other departments
Results-oriented, autonomous and efficient, driven and confident personality
Integrations, Implementation, or a Project Management certification is a plus
Previous experience with any of the following is a plus: CRMs (ideally SugarCRM), Chargebee, Hubspot, Personio, Google Workspace
Fluent in English. No other languages required

What We Offer:

Working in one of the leading SaaS company in Germany
Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
Team offsite budget of 300€ per person twice a year
FitX membership
26 days vacation days earning 1 additional vacation day each year of employment up to 30 days
After 2 years of employment Master Card with 50€ credit per month
Great cooperation with different partners for employee discounts
Yearly education budget of 1.000€ for job-related training (after 6 months of employment)

Customer Alliance

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Revenue Operations Manager (f/m/d)