Job Title: Salesforce CPQ Support Engineer

Experience: 2+ Years

Location: Noida / Gurgaon (Hybrid or On-site)

Job Type: Full-Time

Notice Period: Immediate to 30 days preferred

Job Description

We are looking for a Salesforce CPQ Support Engineer with strong knowledge of Salesforce and CPQ (Configure, Price, Quote) modules to support and troubleshoot business-critical systems. The ideal candidate should be able to understand business requirements and provide CPQ solutions while resolving issues efficiently.

Key Responsibilities

Provide ongoing support and maintenance for Salesforce CPQ solutions.
Troubleshoot and resolve user issues and system bugs in CPQ, pricing, product configuration, and quoting processes.
Work closely with business stakeholders to understand CPQ-related issues and provide timely resolutions.
Manage user support tickets, ensure SLAs are met, and update documentation as needed.
Perform configuration tasks in Salesforce CPQ such as rules, product bundles, price books, and discount schedules.
Collaborate with development and QA teams for bug fixes, enhancements, and testing.
Monitor system performance and propose improvements.
Participate in regular release cycles, ensuring CPQ stability post-deployment.

Required Skills

2+ years of hands-on experience in Salesforce CPQ support and administration .
Strong understanding of Salesforce platform and CPQ components: Product Configuration, Price Rules, Quote Templates, Approval Processes.
Experience with Salesforce data model, Apex, SOQL, and Lightning interface is a plus.
Ability to analyze issues and provide resolutions independently.
Familiarity with support ticketing tools (e.g., Jira, ServiceNow).
Excellent communication and problem-solving skills.
Salesforce CPQ certification is a plus.

This job is provided by Shine.com

Cyanous Software Private Limited

New Jobs

Salesforce CPQ Support