Dairy Farmers of America (DFA), Dairy Brands a dairy marketing cooperative owned by more than 12,500 family farmers. Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and we’re passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners. We are proud to provide families with fresh delicious dairy products.

By joining DFA, Dairy Brands you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities – come join us!

Dairy Farmers of America (DFA), Dairy Brands has an opening for a Sales Operations Manager-(Remote) Limited Assortment/QSR.

Manage the day-to-day operations of the sales analysis/sales support department. Lead the team who supports the sales group by coordinating and streamlining various sales operations, sales analysis, and administrative processes. Ensure the team operates efficiently, enabling the sales team to focus on driving revenue and achieving sales targets. Collaborate with multiple departments to ensure seamless communication and the successful execution of sales strategies.

Job Duties And Responsibilities

Oversee and manage sales operations activities to ensure the smooth functioning of the sales team. This includes but is not limited to order processing, sales reporting, sales data analysis, and sales support activities.
Provide guidance, direction, and support to the sales support team, ensuring they are equipped to assist the sales team effectively.
Continuously assess and enhance sales support processes, workflows, and systems to increase efficiency and effectiveness. Identify and implement best practices to optimize sales operations.
Oversee the Customer Relationship Management (CRM) system to ensure accurate and up-to-date information on leads, opportunities, and customer interactions.
Collaborate with various departments, such as marketing, finance, and logistics, to ensure seamless communication and coordination to support the sales team's efforts.
Address and resolve escalated customer inquiries and issues, ensuring high levels of customer satisfaction.
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
Engage in cross-functional collaboration to improve processes and develop solutions to improve customer service.
Develop improved process to assure entire supply chain is setup for success at key customer group.
Provide positive customer experience and manage the resolution of issues using a “solve by sundown” mentality.
Tracks and reviews customer fill rates across national accounts and works with regional leaders to address areas of concern.
Own store level execution for assigned national accounts.
Manages new store openings and documents for plants.
Manage customer pricing survey work in the field.
Tracks and measures key customer service indicators and develops action plans.
Responsible for item maintenance including new item setup.
Responsible for Accounts Receivable tracking across assigned accounts
Responsible for Milk Case, palley, and tray tracking across all accounts
Lead, Manage and improve order & service process across assigned national accounts.
Other duties as assigned.

BENEFITS:

Health and Welfare benefits begin 1st of the month after start date

401(k) with company contribution – 100% vested at day one of eligibility

Competitive pay

Paid vacation and holidays

Career growth opportunities – we promote from within!

Comprehensive healthcare benefits

Service recognition and employee rewards

Employee referral program

Tuition reimbursement

Work for dairy farm families

Education And Experience

Undergraduate degree in business, statistics, economics, or related curriculum (or equivalent combination of experience and education)
5 to 8 years of sales support, sales, category management, analytics, or related experience coupled with demonstrated leadership attributes, team leadership, or supervisory experience; 1+ year of manager experience preferred.
Experience using reporting software and syndicated data and data access tools.
Certification and/or License – may be required during course of employment.

Knowledge, Skills, And Abilities

Knowledge and skill with Microsoft Office Suite and company specific systems
Knowledge of principles and practices of supervision, training, and personnel management
Analytical and data interpretation skills
Communication and presentation skills to effectively convey data insights to non-technical stakeholders.
Problem-solving abilities and the capability to think critically about sales-related challenges.
Able to influence and support teams to achieve objectives.
Able to work in collaboration effectively and foster good teamwork.
Able to problem solve, multi-task, and prioritize work activities.
Able to adapt to changing priorities.
Able to interact positively and work effectively with others (interpersonal skills)
Able to work in a fast paced, team environment.
Must be able to read, write and speak English.

Travel

☐ No travel required.

☒ 5%-15% (1-3 times per year)

☐ 15%-25% (1-2 times per quarter)

☐ 25%-50% (up to 1 week per month)

☐ 50%-75% (up to 2 weeks per month)

☐ 75%-100% (3+ weeks per month)

An Equal Opportunity Employer

Dairy Farmers of America

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Sales Operations Manager-(Remote) Limited Assortment/QSR