About Davids

In 2011, Davids’ founder began looking into the ingredients being used in the "natural" toothpaste he was using. After discovering that many of the ingredients were less healthy and that better alternatives were unavailable, a "simple" idea of creating his own toothpaste was formed. This initial idea turned into a four-year obsession to develop the healthiest AND highest performance toothpaste available. Davids was born and launched in 2015.

Since then, Davids has emerged as a market leader for premium oral care and is on a mission to become a household name. The company’s signature toothpaste is renowned for its impeccable performance and best in class eco-friendly ingredients and formulation. With distribution at Whole Foods, Albertsons, Anthropologie, Goop, Free People, Amazon and hundreds of natural grocers and zero-waste boutiques, the company has developed a premium distribution footprint. The company has plans to launch a full suite of oral care products and is entering a phase of rapid growth.

Manager, Customer Service and Sales Operations

Davids Natural Toothpaste is looking for a Manager, Customer Service and Sales Operations to support and service the company’s customer base across its wholesale and direct-to-consumer channels. The Manager will be responsible for ensuring that all orders are processed to the highest standards and that the company’s customers are handled with care, attention and detail. As the Manager, Customer Service and Sales Operations, this person will be highly process oriented and love delighting customers. This position will be responsible for actively managing the company’s order book, setting up new wholesale accounts, processing all wholesale POs, educating customers who have questions about the product, supporting our wholesale and website customers and ensuring that Davids upholds its service standards to the highest level of satisfaction. The right candidate will be self-motivated, able to succeed in a fast growing entrepreneurial environment and possess strong communication skills. This position will report directly to the CEO and Founder Eric Buss.

Key Responsibilities

Primary point of contact for all inquiries for wholesale customers and direct to consumer customers
Process all wholesale orders and serve as primary customer service contact for all wholesale accounts
Open and process all new wholesale accounts
Manage e-commerce inquiries, problem resolutions, returns and refunds
Support Head of Sales with communication to key wholesale accounts and account support
Coordinate freight in, freight out and import logistics for international customers
Manage team responsible for execution of and fulfillment of orders
Maintain stock of ecommerce order shipping supplies
Manage key systems including SPS Commerce and inventory allocation in the company’s ERP for all POs received
Surprise, delight and educate consumers and wholesale customers

Requirements

Minimum 3 years sales operations and/or customer service experience working in a high-growth consumer product industry
Experience processing wholesale orders for a consumer products company
Highly process oriented
Skilled at building relationships and working with people
Adept at building spreadsheets
Strong communication skills
A team player with a ‘can-do’ attitude

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

Schedule:

8 hour shift

Education:

Bachelor's (Preferred)

Experience:

Wholesale Account Management: 1 year (Preferred)
Microsoft Office: 3 years (Preferred)
Customer Service: 2 years (Preferred)

Location:

Menifee, CA 92584 (Preferred)

Ability to Commute:

Menifee, CA 92584 (Preferred)

Ability to Relocate:

Menifee, CA 92584: Relocate before starting work (Preferred)

Work Location: In person

Davids Natural Toothpaste

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Manager, Customer Service and Sales Operations