About the role:

The role will work closely with the Senior Leadership Team, to elevate our clients’ customer journey and experience throughout the booking, planning and execution of their event. You will work closely with the venue teams, Group Operations Manager and Group General Manager to deliver targets & KPIs with exceptional customer experience.

With venues spanning the Cotswolds, Wiltshire and the Southeast, the role will require travel to all properties along with occasional visits to our London office when required. We are looking for a self-starter with initiative and passion for weddings & events, as well as experience in the luxury hospitality industry.

The role will involve:

Monitoring all elements of the customer journey and experience for our clients across all sites, including but not limited to:

· Daily support for teams to maximise effective client communication and efficient inbox management.

Helping to develop and implement all customer facing communications for any new product launches, special rate availability and venue development plans. At all times keeping the brand voice at the forefront and approaching with the greatest level of care towards our clients to ensure they are supported and feel confident through any change.

· Pro-actively helping venues manage marketing areas which will include updating venue search portals, journals, newsletters, and Google Ad words.

· Working with the social media manger to ensure we have the appropriate and relevant content from all properties.

· Understanding the brand ethos and working alongside the team to ensure we are always communicating to the highest standards.

· Working closely with the GOM to ensure venues are presenting as required and collaborating to implement improvements and check processes are being followed from initial enquiry to execution of events.

· Ensuring the Dearborn SLT has oversight on all internal events (tastings/client events etc) and ensuring that they are planned to always maximise the benefit to the business.

· Assisting the GOM & Group General Managers with team training and development to ensure they are aligned to maximise customer experience, business CAPEX and revenue generation.

· Ensuring consistent communication with Dearborn leadership and identifying patterns in need of improvement.

· Ensuring GGM and GMs are aware of competitors and keep up to date market analysis documents to present back to the SLT for each site.

Requirements:

· 3 + years event experience

· Background and a passion for luxury hospitality

· Driving licence

· Ability to work between our venues with occasional travel to London

Job Types: Full-time, Permanent

Salary: £32,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Schedule:

Day shift
Weekend availability

Experience:

Sales: 3 years (preferred)
Events management: 3 years (preferred)

Work Location: On the road

Dearborn Estates

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