Company Overview:

Deighton Associates Ltd. is a global leader in infrastructure asset management software, dedicated to helping governments and transportation agencies make smarter, data-driven decisions. With its flagship platform dTIMS, Deighton empowers clients to manage roads, bridges, and other critical assets with precision and long-term sustainability in mind. Backed by decades of innovation and a collaborative team culture, Deighton is trusted by organizations worldwide to deliver impactful, future-ready solutions. Join a team that thrives on open communication, collaboration, and celebrating wins together—where your contributions are valued and your growth is supported every step of the way!

Job Summary:

Deighton is looking for a detail-driven and forward-thinking Revenue Operations Manager to join our team. This role will be responsible for executing and maintaining the operational foundation that helps drive Deighton’s revenue lifecycle, from opportunity pursuit and proposal submission through implementation, renewal, and expansion.

This role focuses on process execution, CRM integrity, RFP and proposal operations, and actionable reporting, enabling cross-functional teams to operate from a shared, reliable revenue operating model. This is a hands-on manager-level role that works across global sales and professional services teams to ensure consistency, visibility and follow-through.

Key responsibilities:

Revenue Process Execution

Own, manage and maintain end-to-end revenue operations processes across Sales, Professional Services and Client Success
Helps operationalize pre-sales to implementation handoffs, ensuring scope, assumptions and delivery readiness are clearly documented
Identify operational gaps impacting time to revenue and escalate improvement opportunities
Ensure and drive consistent definitions, stages and metrics across teams

CRM & Revenue Systems Management

Own, maintain and administer the CRM and other related internal systems:
- Pipeline tracking
- Forecasting
- Renewals and expansions
- Professional services revenue visibility and opportunity hand backs
Ensure required fields, stages and data standards are followed
Support CRM adoption and data hygiene across teams
Produce recurring dashboards and reports for leadership on system and revenue health

Revenue Reporting & Insights

Deliver regular reporting on:
- Pipeline health
- RFP and bid activity
- Win/loss trends
- Implementation timelines
- Renewal and expansion visibility
- CRM system health
Support quarterly planning and forecasting with accurate, timely data
Translate data into practical insights to support decision-making
Design, develop and maintain dashboards used across Marketing, Sales and Client Success
Create and manage recurring reports on campaign performance, funnel activity, pipeline health and NPS
Report on trends in customer behavior, lead generation, product usage and engagement to support planning and forecasting

Proposal Operations & RFP Management

Mange proposal templates and reusable content components
Monitor procurement portals for submissions, deadlines, amendments and addenda
Coordinate proposal inputs across cross-functional teams
Ensure compliance with submission requirements and timelines
Capture outcomes and feedback to support continuous improvement

Automation & Technology

Support the creation and optimization of marketing automation programs, including nurture flows, lead scoring, segmentation, and lifecycle engagement.
Help maintain clean, reliable data across CRM and marketing automation platforms (Pipedrive, Campaigns, Salesforce, Marketo, etc.).
Work with team members to define measurement approaches for campaigns, programs, and events.

Qualifications Requirements

5–8 years of revenue operations, sales operations, or a related role
Experience in B2B or public sector, RFP driven sales cycles
Hands-on experience administering, managing and implementing CRM systems
Advanced Excel skills (pivot tables, data modeling, complex formulas).
Strong hands-on experience with Power BI or a comparable BI platform (Tableau, Looker, etc.).
Familiarity with CRM and marketing automation tools such as Pipedrive, Salesforce, or Marketo.
Comfortable working with large datasets and multiple data sources.
Solid understanding of marketing funnels, digital analytics, and sales reporting structures.
Ability to turn data into clear, actionable recommendations and provide business insights.
Exposure to professional services or implementation led environments

Skills

Strong organizational and process execution skills
Data analysis and reporting
Proposal coordination and template management
Cross-functional communication and collaboration
High attention to detail and follow-through

Nice to Have

Experience with SQL or other data querying languages.
Background in automating reporting workflows.
Familiarity with financial modeling or revenue attribution.
Experience working in SaaS, B2B, or government-focused environments.

Who You Are

Execution focused and pragmatic
Analytical, curious, and able to uncover patterns or explain changes in performance
Highly organized with strong attention to detail who is structured and dependable
Comfortable presenting insights to a range of stakeholders and working across teams without direct authority
Someone who brings structure and clarity to unstructured problems
A collaborative team member who works well across departments
Continuous improvement mindset

What does Deighton Provide?

Competitive compensation, vacation and personal time, group benefits
In-house executive Chef – Lunch meals prepared and provided 5 days a week.
A supportive team that encourages and supports professional growth.
Located in Whitby, Ontario- Right off the 401 in the heart of Durham Region
Company and department employee social events + gaming stations in-office
Working on meaningful and impactful work.
Matching Group RRSP contributions
Roll Over Vacation
Summer golf lessons for beginners
On-Site parking

Salary Range: CAD $70,000- CAD $90,000.

Deighton Associates Ltd. is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Deighton Associates Ltd

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