Head of Business Operations Support

Location- Stevenage SG1, Office based

Reporting to: HR & Finance Manager

Salary: £40,000, to increase to £45,000 after 6 months successful probation period and subject to performance.

Job Summary

As Delphi continues to grow, we are establishing a Business Operations Support department to sit alongside our existing HR and Accounts departments.

The Head of Business Operations Support is a senior role created to provide ownership, coordination, and operational discipline in areas that sit between departments, ensuring work is delivered consistently, tracked effectively, and supported by clear documentation and governance.

This role does not replace or duplicate HR or Accounts. Instead, it provides a clear owner for cross-functional operational activity, allowing specialist departments to remain focused on their core responsibilities.

This is a Head-of-Department position, with responsibility for its own remit and delivery.

Purpose of the position/Role

To strengthen operational control as the organisation scales
To ensure governance, documentation, and audit readiness
To coordinate activity that spans multiple departments
To provide structure, follow-through, and accountability; and
To reduce operational pressure on senior leadership

Key Responsibilities

Business Operations & Governance

Lead the Business Operations Support department
Own cross-department operational processes and trackers
Maintain strong documentation, records management, and version control
Support audit, inspection, and governance requirements

Finance-Adjacent Operational Support (in support of the Accounts department)

Own credit control and debtor follow-up
Track Work in Progress (WIP) and flag risks
Prepare and collate financial information for Accounts

HR-Adjacent Operational Support (in support of the HR department)

Maintain HR records, training logs, and compliance evidence
Support starters and leavers from a process perspective
Maintain policy documentation and version control
Ensure staff requests follow agreed processes and approvals

GDPR, IT & Systems Coordination

Maintain GDPR administrative registers and logs
Track DPIAs and compliance actions
Act as liaison with Arcsus (outsourced IT)
Maintain access, asset, and permissions registers

Offices & Internal Coordination

Take ownership of company offices and facilities management
Coordinate access, security, and service providers
Track actions from management meetings
Support senior management with operational follow-up

Requirements

Qualification and Skills

6-8+ years' experience in operations, business support, governance, or finance-adjacent roles
Experience working in growing organisations with multiple departments
Strong organisational, coordination, and follow-through skills
Confident working with senior stakeholders and external providers

Benefits

20 days annual leave excluding Bank holidays

Bright HR

Bright Exchange

Employee assistance program

Delphi Care Solutions Ltd

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Head, Business Operations Support