At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, and technology. We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

Job Description

Why Devoted:

Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.

A bit about this role:

At Devoted, we are thinking about Sales differently. We think about our Sales team as an extension of our core member experience and are looking for opportunities to differentiate from the very first interaction a potential member has with our company.

The Sales Operations BI Analyst is a critical role collaborating with business leaders to increase transparency, streamline metrics, and solve key challenges for the company. This individual will foster a data-driven culture by using their technical expertise to identify opportunities to improve key outcomes and operational efficiency. This individual will build trust among data consumers by ensuring data integrity and consistency in the BI layer. Reporting into the Data Organization, you will work closely with many teams within the company (business teams, data science, product management, analytics engineering, data engineering, software engineering) to determine how best to measure and present our company’s performance.

Whether you have a health care background or not, we are excited to learn from and share knowledge with you. Our leadership team includes seasoned alumni of healthcare and technology organizations spanning the public and private sector. Our co-founders deeply understand and care about good technology: Todd Park co-founded Athenahealth, a multi-billion-dollar healthcare technology company, and served as CTO of the U.S.; Ed Park was athenahealth's founding engineer and served as its CTO, COO, and President of Services.

We want a strong BI Analyst who is comfortable digging deep into complex data, enjoys telling a story through data visualization, and knows the importance of data governance when building lasting data products. We are eager to find folks who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves.

Responsibilities will include:

Developing deep domain knowledge in healthcare and how to measure and drive key performance indicators
Collaborating with business leads and data scientists to determine the most impactful work, executing, and iterating quickly
Streamlining metric definitions and tools, advocating for data governance while building a trustworthy reporting layer
Communicate findings and their limitations to leaders and teams
Working with Product, Data Science, and Engineering teams to build out necessary supporting data warehousing infrastructure in Snowflake or Devoted’s internal operating platform
Bringing an analytical mindset to every conversation across the company

Attributes to success:

Experience coupled with a willingness to learn new things
Comfort with uncertainty and a desire to be close to business problems
Desire to contribute individually and in team settings
Understanding of many technologies and a desire to add more to the list

Desired skills and experience:

Ability to work in a fast-paced startup environment
Empathetic collaboration with business leads across the organization
Strong communication of technical concepts to technical and non-technical audiences
3+ years experience with development in a BI tool (preferably Looker)
5+ years experience developing metrics and performing analytics
5+ years experience writing advanced SQL

Bonus:

Experience in the healthcare industry

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Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Devoted Health

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