General Summary

The Sales Operations Specialist I – RV plays a key role in supporting factory sales operations for Red Valve’s direct and independent sales channels. This position is responsible for assisting in the preparation of quotations, using cost data gathered from both internal and external sources. The Sales Operations Specialist I – RV must be able to clearly interpret and communicate technical requirements to ensure accurate and competitive product quotations for end users.

This position is currently eligible for DeZURIK's hybrid work schedule.

Principal Duties And Responsibilities (essential Functions)

Ability to interface well with Red Valve/DeZURIK sales channels, suppliers, internal manufacturing and engineering departments, and other applicable business contacts to support and promote engineered valve products.
Become proficient in Red Valve products, industry standards, business system, manufacturing capabilities and internal tools to make accurate cost estimates for standard and non-standard products.
Provide customers and Sales Representatives with technical information regarding product applications.
Review specifications at proposal stage to determine applicable product and/or product modification for the valve application.
Review of incoming orders and provide order clarification prior to entry including assigning part numbers and validating pricing.
Ability to manage multiple tasks while meeting deadlines on a consistent basis.
Develop quotations for all non-standard accessories, testing requirements, materials, and documentation as required by requests for quotation.
Review of incoming orders while providing order clarification prior to order entry to the plant operations team.
Track and follow up on quotations and projects to secure orders.
Coordinate and manage quote and sales order activity between Sales, Engineering, Production, and accounting departments.

EDUCATION AND EXPERIENCE

Bachelor’s degree in engineering or business.
Minimum of 2 years of experience in a customer support role.

KNOWLEDGE, SKILLS and ABILITIES

Demonstrated self-motivation, commitment to task, problem solving, and customer orientation required.
Experience in flow control valves and actuators for the industrial industry is preferred.
Highly organized and able to manage multiple projects simultaneously with multiple departments.
Time management, communication, customer service, and interpersonal skills.
Proficient in Microsoft Office program and experience with ERP Systems.
Strong technical aptitude and familiarity with manufacturing processes is a plus.
Ability to understand relevant industry standards and specifications.

PHYSICAL DEMANDS

Physical demands are typical of an office position including extended periods of sitting, extensive use of a personal computer and telephone.
Must be able to support after hours business needs as they arise
Domestic Travel for the company may be required for projects or internal support.

WORKING CONDITIONS

Normal manufacturing and office environment. When working occasionally in some shop areas, personal protection equipment (PPE) will be recommended and/or required (safety shoes, safety glasses w/side shields, hearing protection, face shield, gloves, apron and boots). Stress may result from workload and meeting schedules. Must have the ability to support extended business hours to meet customer business needs.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

QUALITY

Quality encompasses all aspects of DeZURIK, Inc.’s business, and every team member shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All team members have an obligation to identify and record any such nonconformity, and, through designated channels, initiate and recommend solutions.

Salary And Benefits

DeZURIK offers a competitive base salary in the $66,296 to $82,870 range, based on experience and qualifications, along with annual bonus opportunities tied to performance.

Beyond pay, our market-leading benefits are designed to support your wellbeing. These include medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. DeZURIK also provides a health savings account with company match, a retirement plan for employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. We value time for rest and personal growth, offering generous paid time off, including volunteer time off and paid holidays.

DeZURIK

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