Company Description

DGE Oceania is a trusted specialist in turbocharger supply, service, and component remanufacturing for industries such as mining, resources, agriculture, marine, transport, automotive, and heavy industry throughout Australia. Committed to reliability and efficiency, the company provides high-quality solutions to optimize equipment performance, minimize downtime, and extend component life. With a fully equipped workshop and an extensive inventory of parts, DGE Oceania offers services ranging from turbocharger remanufacturing to diesel particulate filter (DPF) cleaning and injector servicing. By maintaining the highest standards, the team ensures customer satisfaction and industry-leading performance.

Role Description

The Sales Operations/Parts Interpreter role at DGE Oceania involves supporting sales operations and managing parts interpretation to meet customer needs effectively. Key responsibilities include liaising with customers to identify parts and service requirements, preparing quotes, coordinating inventory management, and supporting the sales team with operations-related tasks. Reporting to the Branch Manager and Assistant Branch Manager. As the first point of contact to our business, you’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email — ensuring customers get the right products on time and in full. This is a full-time, on-site role based in the Rockhampton area.

Qualifications

The successful applicant will be required to show:

· Excellent attention to detail.

· Experience in Automotive Spare Parts Industry.

· The ability to be a team player.

· Computer literacy skills are vital.

· Strong selling and interpersonal skills.

· Passion for automotive retail industry.

· Automotive mechanical background an advantage but not essential.

Duties

Helping customers at the counter, over the phone, and via email.
Preparing quotes and guiding customers to the right products (internal training provided)
Identifying inventory requirements.
Building strong relationships with customers and suppliers.
Keeping the branch organised, stocked and identifying new opportunities.
Pitching in across the team to keep things running smoothly.
Receiving and despatching customer orders

Employer questions

Your application will include the following questions:

Do you have automotive parts sales experience?
Do you have customer service experience?
How many years' experience do you have as a Salesperson?
Do you have order processing experience?
Do you have previous invoicing experience?

DGE Oceania

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Sales Operations/Parts Interpreter