About the Company

We are seeking a highly structured and execution-driven Business Operations / Internal Operations Manager to drive organizational efficiency, process discipline, and cross-functional coordination across the company.

About the Role

This role will act as the internal execution engine of the organization — ensuring smooth flow of work across sales, pre-sales, delivery, procurement, and finance. The ideal candidate will bring strong process thinking, operational rigor, and the ability to bring structure to a fast-growing, multi-project environment.

Responsibilities

Cross-Functional Coordination & Execution Control
Ensure smooth handover of projects from sales to delivery
Track progress across ongoing projects and internal initiatives
Identify and resolve operational bottlenecks
Coordinate between departments to ensure alignment and timely execution
Drive accountability across teams

Process Design & Standardization
Map and document end-to-end business processes
Develop and implement standard operating procedures (SOPs)
Establish structured workflows across functions
Ensure consistent adoption of defined processes
Continuously identify and implement process improvements

Project & Performance Tracking
Build and maintain dashboards for project tracking and operational visibility
Monitor timelines, milestones, and risks across projects
Track key performance indicators across departments
Prepare regular management reports and performance summaries

Management Reporting & Decision Support
Provide structured insights to leadership on operational performance
Support planning, prioritization, and resource allocation decisions
Drive review cadences (weekly, monthly, quarterly)
Ensure data accuracy and reporting consistency

Operational Systems & Controls
Support implementation and optimization of internal tools (CRM, project tracking, documentation systems, etc.)
Ensure documentation discipline across projects and processes
Improve coordination between procurement, finance, and delivery teams
Establish escalation and issue resolution mechanisms

Continuous Improvement & Scaling Readiness
Identify recurring inefficiencies and implement structural fixes
Support organizational scaling through improved operational frameworks
Build institutional knowledge through documentation and standardization

Qualifications

5+ years experience in operations, business operations, program management, or process improvement roles
Experience working in multi-project execution environments such as:
System integration
Technology implementation
Infrastructure / EPC
Engineering services
Consulting or project-driven organizations
Proven experience designing or improving operational processes
Strong analytical and structured problem-solving capability
Experience working cross-functionally with multiple teams

Required Skills

Operational Excellence
Process mapping and improvement
Project tracking and coordination
Performance monitoring and reporting
Analytical & Structured Thinking
Data-driven decision support
Root cause analysis
Systems thinking
Execution & Coordination
Strong follow-through and accountability
Ability to manage multiple priorities
Stakeholder alignment and communication

Preferred Skills

Experience in system integration or technology services industry
Exposure to PMO or operational excellence frameworks
Experience implementing operational tools or workflow systems
MBA or equivalent management qualification

Reports to: Founder’s Office

Works closely with: Sales, Pre-Sales, Delivery, Procurement, Finance, and HR

Success Metrics (First 12 Months)

Improved cross-team coordination and execution visibility
Reduction in project delays caused by internal dependencies
Standardized processes across key business functions
Improved management reporting quality and timeliness
Increased operational efficiency and execution predictability

Why Join DIPL

Opportunity to build and shape the company’s operational backbone
High ownership and leadership visibility
Work across multiple functions and strategic initiatives
Play a key role in scaling a growing organization

Diamond Infotech Pvt Ltd

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Business Operations Manager