❄️ Winter Break announcement: The hiring team will be on a Winter Break until the New Year. We look forward to connecting with you in January 2024! ❄️

About Dixa

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 200+ employees in offices across Copenhagen, London, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.

About the role

Do you want to build a career in Sales? Grow your earning potential and job scope as you make an indelible impact on a scale-up and an industry?

At Dixa, you’ll join a mission-oriented team with clear targets that put you on a path towards becoming a Senior SDR first, then an Account Executive. You’ll practice value-selling, learn to build a market, and help a Danish software company scale in the CX space in the UK. Around you, there will be AEs and an SDR Manager who've walked your path as an SDR at Dixa before and who will coach you – all you need to excel in Sales on top of your own resolution.

If you, like us, have a go-getter spirit and an inner drive to succeed, then this is the role for you.

What you'll be doing

In this outbound sales role, you will be focused on outbound calling, emailing and prospecting to hit or exceed meetings held quota consistently. In your day-to-day, you will:

Engage with prospects by phone, email or LinkedIn
Build a robust pipeline for your assigned Account Executive
Successfully explain the Dixa value drivers to set up meetings with qualified prospects
Handle objections from potential customers who may be using or considering a competitor
Establish and maintain relationships with customers to gain referrals and expand the customer base

About you

Go-getter: you’re a self-starter and nothing gets in the way between you and your targets. You knock down the obstacles, stay focused, and learn from your mistakes. Ultimately, you love to exceed targets
Curious: you’re a lifelong learner and you’re curious to understand the what, why and how in most situations. You’re curious about the pain points of our prospects, and how Dixa can solve their problems
Process-oriented: you’re able to make a plan and stick to it to achieve your goals

Please note

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

Benefits

Equity
30 days of paid annual leave + bank holidays
Lunch subsidy when you work in the office
Healthcare (including medical, visual, hearing, dental and mental health)
Pension scheme
Family leave (increasing above statutory guidelines with your length of service)
Flexible working and the option to work from home once a week
Travelling opportunities for team-building activities and training, usually to Copenhagen

An equitable future

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa

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