Sales Operations Coordinator

Company: DLS Technology Corporation

Office Location: Ottawa, Ontario

Who We Are

Recognized as one of Canada's Top 500 Growing and Growth 400 companies, DLS is a leading technology solutions integrator and service provider with an extensive cybersecurity research and development practice. DLS is a fast paced high-growth work environment, with tremendous learning and advancement potential. DLS provides hands-on training and an opportunity to work on some of the most interesting and cutting-edge projects in this fast-paced industry, providing ample opportunities to employees to grow and achieve their career goals. We encourage you to come and be a part of the DLS team today.

Who You Are

We are looking for a Sales Operations Coordinator who has a sound understanding of managing quotes, and meeting multiple short deadlines. Hands-on experience in working with distribution channels or order desk is most important. This role requires an experienced customer support or inside sales expert, as it plays a critical role in supporting our sales team to achieve their revenue targets and maintain exceptional customer relationships. You will be responsible for managing various aspects of the inside sales process, including requesting and preparing quotes, communication with clients regarding renewals, order processing, and other administrative tasks. Your attention to detail, strong communication skills, and commitment to customer satisfaction will be key to your success in this role. The ideal candidate for this position is organized, has strong time management skills, is analytical, detail-oriented, works well in a team, and is a self-motivated individual who can work in a fast-paced environment. If you are a deadline-driven professional with a strong work ethic and proven background in customer service we want to hear from you!

Responsibilities include but are not limited to:

Sales Processes

Working with DLS distribution channels and partners, prepare and seek quotes for net new and renewals business
Prepare the templates for quote assessment in a timely manner
present quotes to Finance Manager, coordinate approval as per internal workflows

Data Management

Manage all renewal notifications with Account Executives and clients
Track sales activities, update CRM, generate reports as needed
Coordinate with clients and distribution on the preparation and delivery of software licenses
confirm delivery of, and submission of PO's to distribution and partner channels

Sales Support, Documentation

Support the Account Executives on lead generation where applicable
Generate sales reports, maintain CRM and internal reports for Management
Assist the sales team in creating proposals, presentations

Compliance

Stay updated on all partner programs, including solutions, software and pricing
adhere to all internal SLA's regarding timelines and deliverables

REQUIREMENTS:

· College or University degree in business administration or relevant field is preferred

· 1- 3 + years’ experience in customer service/order desk

· Excellent communication skills, particularly written.

· Strong excel and MSOffice suite

· Work experience in the Information Technology industry, or IT consulting service industry is a bonus

· Fundamental understanding of the Information Technology industry language and terminology.

· Bilingual in French and English an asset

*Thank you to all applicants; however only candidates selected for an interview will be contacted.

POSITION HIGHLIGHTS

Start Date: November 2023
Sector: Private
Open positions: 1
Location: Ottawa, on site
Job Types: Full-time
Language Requirements: English, fluency in both French & English a benefit
Security Clearance: Reliability Status/Secret or eligible for Reliability Status/Secret application

DLS Technology Corporation

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Sales Operations Coordinator