Job Overview:

The Sales Operations Analyst plays an integral role in supporting the DollarDays sales team, enabling them to work efficiently and achieve their targets. This position serves as a subject matter expert on sales processes, tools, products, and procedures, providing crucial support to streamline operations. Key responsibilities include review and analysis of sales data, preparing sales reports, assisting with lead generation, tracking sales performance metrics, and optimizing the day-to-day sales processes.

The ideal Sales Operations Analyst candidate is highly analytical, detail-oriented, and organized team player with one to three years of experience. We are looking for someone with a positive, can-do attitude with excellent communication skills. This is a full-time position that requires you to work in office Monday-Friday 7:00 am to 4:30 pm.

Key Responsibilities:

Prepare regular sales reports and dashboards to track sales performance, analyze sales data, monitor performance, and identify areas for improvement.
Deliver tailored insights and updates based on specific needs and preferences to enable more personalized sales interactions.
Act as a knowledgeable and resourceful point of contact, providing support and guidance to the sales team ensuring smooth coordination within the department.
Assist the sales team with administrative tasks, including preparing sales documents, updating customer records, and coordinating sales-related activities.
Monitor and manage sales-related email inboxes.
Develop and process leads, forwarding them to the appropriate team members to ensure prompt and effective follow-up for successful conversion into sales.
Accurately enter and update customer and lead information in the CRM System, ensuring data is current and accessible for the sales team.
Serve as a resource to step in, as needed, to handle complex customer and system issues, and collaborate with relevant departments to ensure timely solutions.
Perform additional responsibilities as needed.

Required Qualifications and Skill sets:

1-3 years of experience in sales and or business analytics, experience working with outbound sales teams is a plus
Bachelor’s degree
Strong verbal and written communication skills
Ability to work a flexible schedule including days, evenings, and some overtime.
Analytical mindset with the ability to interpret sales data and make informed decisions.
Self-starter with a proactive approach to problem-solving and process improvement.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient with CRM, Excel, Teams, Outlook, Microsoft Suite and other sales tools to track and manage sales activities.
Keen attention to detail, strong organizational skills, with ability to manage multiple tasks and projects simultaneously.
Proven experience in sales coordination, sales support, or similar role, preferably in an outbound sales environment.

Perks:

Competitive Compensation
Excellent Benefits
401K
Profit Sharing

Joining the DollarDays Team means embracing a meaningful, collaborative, and growth-focused work environment. Our team is dedicated to making a positive impact and empowering those who create change in their communities. You'll have the opportunity to undergo comprehensive training to enhance your product knowledge and skills, setting you up for professional success. Working alongside passionate individuals committed to excellence means you'll be part of a supportive and positive environment. At DollarDays, we believe in fostering personal and professional growth and providing you with numerous opportunities to advance your career. We can't wait to welcome you to our team!

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Sales Operations Analyst