Summary

The Appliance Sales Operations Manager position is responsible for supporting the sales team by managing various operational aspects of the appliance sales process. The primary focus for this position will be on price matching competitors, facilitating returns of damaged products, coordinating failed delivery jobs, and arranging for units that are not performing well.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assist the sales team in price matching competitors' prices to ensure competitiveness in the market.
Coordinate and manage the return process for damaged products, wrong ordered products, and products that don’t fit ensuring timely and accurate resolution for customers.
Work closely with the sales team to identify and address failed delivery jobs, ensuring customer satisfaction and timely resolution.
Collaborate with service technicians and vendors to arrange service appointments for units that are not DOA, ensuring customer satisfaction and timely resolution.
Maintain accurate records of all operational activities related to price matching, returns, failed deliveries, and service appointments.
Monitor and analyze data related to sales operations, identifying trends and opportunities for improvement.
Develop and implement efficient processes and procedures to streamline sales operations and enhance overall efficiency.
Provide training and support to the sales team on operational processes, ensuring their understanding and compliance.
Review site measures with invoice and ensure order accuracy.

Supervisory Responsibilities

This job currently does not have direct supervisory responsibilities.

Location: This position will be located at Don’s Appliances’ headquarters at 251 Bilmar Drive, Pittsburgh, PA 15205 but travel to all store locations will be occasionally needed for training purposes.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Detail-oriented mindset with a focus on accuracy and quality.
Proficient in using computer software and systems related to sales operations.
Ability to adapt to a fast-paced and dynamic work environment.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelors degree from four-year College or university in business administration, operations management, or a related field (preferred). Experience in sales operations, preferably in the appliance industry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Don's Appliances

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Appliance Sales Operations Manager