Primary Purpose:

To work as part of the sales team in growing profitable sales by consistently meeting our customers’ needs

Key measures of Success

1. Achievement of telesales targets

2. Key customer service metrics are consistently achieved (TBC)

3. Sales team POS & promotions are consistently delivered in full and on-time

Who Does this role Report to: the Sales Director

Is this role FT or PT

Does this role have direct report

Yes. 1x Customer Services Exec

What are the Core Functions of the Role

· Structure and manage the inbound and outbound telesales function to maximise monthly sales achievement to target and provide outstanding service

· To deliver an effective & efficient customer service process that consistently delights our customers

· To work with marketing colleagues to ensure all sales POS, promotional material & sales docs. are delivered in a timely and relevant manner

· To ensure that the Blue Alligator sales platform reflects the up-to-date range, pricing and product info as well effective digital functionality across sales tools (ipads) & B2B website

· To work with the Sales Director to provide relevant and timely sales, profit & productivity

· To train, develop and line manage one direct report in their CS and telesales duties ensuring they are maximising the sales opportunities across existing & new customers

Key Skills & Experience Desired

· Effective “hands-on” inbound & outbound telesales

· Effective customer service process management

· Working knowledge of Microsoft 365 and BC ERP incl business reporting

Personal Attributes

· Leadership and effective management

· Team player/Works effectively with colleagues

· Works effectively with both superiors & subordinates`

· Takes ownership of problems and works towards their resolution

Key Tasks

· Hand-on inbound & outbound customer sales management to achieve targets

· Monthly CS/TS sales reporting

· Generate required sales team POS/collateral on a weekly/monthly basis

· Ensure timely & relevant sales promotions are generated and distributed

· Generate monthly suite of sales reports to aid the Sales Director in better decision making

· Process sales orders when required

· Recommend improvements to current sales/CS processes to improve effectiveness and efficiency

Dooa Beauty

New Jobs

Sales Operation Leader