About Dorsia:

Dorsia is a members-only platform with access to coveted reservations at the most in-demand restaurants in New York, Miami, Los Angeles, and the Hamptons with plans to expand to 10 culinary markets by the end of 2023. We’re on a mission to transform the culture and economy of the hospitality industry. How? We’re building frictionless technology that optimizes revenue for restaurants and experiences for members.

We believe that restaurants are rockstars, chefs are artists, and we celebrate and build for this community and their patrons with sustained and hungry passion. Unlike existing dining reservation systems, Dorsia leverages a unique supply and demand pricing model to offer hard-to-book reservations for a guaranteed minimum spend. For restaurants, we optimize revenue by providing a reliable customer base, reducing no-shows and cancellations, and unlocking access to actionable diner insights and marketing support. For our members, we remove the hassle & frustration of securing that perfect reservation.

Who we are: Dorsia is a team of more than 50 employees with deep experience in hospitality, tech, media, creative, finance, and more, hailing from companies such as Amex, Facebook, Apple, Netflix, Four Seasons, Brex, Vimeo, Booking Holdings, The New York Times, Cadre, and more. Dorsia's founding executive team includes Marc Lotenberg (Dorsia founder; CEO of Surface Media); Joshua Stern (VP; formerly Wine & Dine and I Know the Chef), and Jared Morgenstern, (investor/advisor; former COO, Raya, and third designer at Facebook).

Dorsia is seeking a Sales and Operations Manager for our London market. In the role, you will coordinate with and provide support to our restaurant partners, strategize on membership acquisition and co-ordinate events for member engagement.

The ideal candidate will have experience in hospitality and client services, can thrive in a dynamic & entrepreneurial environment, can exercise good judgment in a variety of situations, and has strong written and verbal communication.

This role will require some nights and weekends as you'll frequently be communicating with hospitality professionals.

In this role, you will:

Assist the London team with restaurant sales and the post-sale relationships
Educate restaurant operators to raise the level of hospitality they offer through Dorsia’s platform and ensure that restaurants are providing optimal member experience
Provide support to restaurant partners and escalate critical issues to Account Managers
Lead with subject matter expertise and find creative solutions to operational challenges
Collaborate with our sales team to build off of existing sales strategy based on updates to the restaurant landscape
Strategize, coordinate, and execute events for membership acquisition and increased engagement
Become a subject matter expert on Dorsia’s platform, helping restaurants understand the value of joining Dorsia
Participate in additional ad-hoc projects based on business needs

Required Qualifications:

Background in, and passion for, the restaurant or hospitality industry
Experience with reservation management systems and restaurant operations
Experience working with high profile restaurants in the London area
Reputation for handling situations and confidential information discreetly, projecting a positive, professional, and supportive outward image, and exercising good judgment
Ability and willingness to work flexible hours
Outstanding interpersonal skills and excellent communication skills, both written and oralExcellent time management and organizational skills
Experience in a tech-driven environment, such as experience supporting a SaaS platform, is a big plus

Compensation: £45,000-£65,000 + meaningful equity

Our Core Values:

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings.

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride.

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.

Dorsia

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