Operations Manager

This role is responsible for driving sales and the management of self-parking and valet operations in the Nashville market. This person will manage valet parking attendant’s employees and may supervise non-exempt employees as well.

Principal Job Duties:

Responsible for developing client relationships and business retention.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Assist the region with the business development, proposal, presentation, and transitions for new locations.
Hire, Lead, direct, and develop team of employees.
Managing, planning, scheduling, training, and directing the activities of valets and parking attendants.
Serve as a liaison to parking patrons and clients.
Organize and manage the oversight of event operations.
Monitor, review, and analyze the market rate structures.
Collection of meter revenues and checking on assigned locations.
Meet with clients monthly.
Makes field visits to parking areas to observe parking patterns and to determine need for maintenance and repair, re-design of lot; parking fee structure, or change in meter/contracted spaces.
Additional related duties as assigned.

Requirements:

Education:

Bachelor's Degree or equivalent work experience.

Experience:

3+ years in Management role.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

Ability to work independently and multi-task.
Project management.
Parking management experience is a plus.
Strong customer service skills and abilities.
Ability to communicate professionally and effectively with all levels of the organization.
Demonstrates a sense of urgency and timeliness.

Physical Demands:

Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Job Types: Full-time, Contract

Pay: From $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

Monday to Friday
On call

Supplemental pay types:

Bonus pay

Work Location: One location

Eagle Parking

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