ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
ECI has an exciting opportunity for an experienced, Director, Sales Strategy and Revenue Operations to join our Go to Market team. This role is a high value-add business partner to the sales organization, enabling revenue growth and growing sales efficiency by providing effective methodologies, efficient processes, value-added information, and sales tools. In the role, the successful candidate will be a self-starter and motivated by the desire to learn, teach, and lead. This role is newly formed and encompasses a diverse series of responsibilities, including revenue analytics and operations, business development and sales enablement.
This position is a remote, hybrid role with a strong preference for candidates to be based in the U.S. Eastern region, EST, with travel to our NY and Boston offices monthly or as needed.
What you will do:

Lead the Sales Strategy and Revenue Operations function and team to drive effectiveness and to execute against ECI’s go-to-market strategy.
Drive performance, ensure pipeline progression, and produce actionable reporting and analysis across Sales, Account Management, Customer Success, and senior leadership.
Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and reporting approaches used by the sales, service, and finance organizations.
Provides leadership to the Go to Market team , and support to the executive team, in implementing organization objectives that appropriately reflect ECI’s goals.
Define KPIs, SLAs and establish insights into performance, market opportunities and lead cross functional strategic, operational & financial planning processes.
Manage the bookings planning process including territory assignment, sales quotas, compensation, and sales organizational planning process
In collaboration with sales leadership, design and administer incentive compensation plans that reinforce ECI’s strategy and align with business objectives.
Make recommendations for changing sales roles, coverage models, and quota assignments in order to maximize sales productivity.
Develop and manage a team of Sales Development Representatives and Sales Analysts (SFDC)
Work in collaboration with the sales team(s) and sales leaders, product and marketing teams to design and build a comprehensive sales enablement program
Participate in the development and execution of presentations, quarterly objectives, and success metrics delivered to executive team and board of directors.
Prioritizes investments in enabling technologies in support of organizational productivity, including recommending changes and enhancements to Salesforce.com and accessory technology platforms.
Work cross-functionally with various internal departments including contracts, finance, technical architecture, and marketing to create and define processes to continuously improve business processes
Oversee onboarding and the delivery of training to sales, sales management, and sales support team members.

Who you are:

BA/BS degree in Business, Finance, or related field preferred
7-10+ years of overall experience in revenue and/or sales operations with increasing level of responsibility
Experience in managed services, MSP, software, SaaS, or other forms of technology
Excellent leadership skills and an ability to inspire direct and cross functional teams
Well-organized, strong communication skills and ability to manage and influence indirect reports.
Powerful analytical skills, and passion for creating structure, automation, and efficiency
Strong knowledge of Salesforce.com and related platforms
Ability to understand high-level sales strategies and translate them into system and process requirements
Exceptional verbal and written communication skills
Strong analytical and project management capabilities with sharp attention to detail
Ability to prioritize effectively in a fast-paced environment
Experience with sales enablement is a plus

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, unlimited PTO, benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
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Director, Sales Strategy and Revenue Operations