Eclipse is seeking a Sales Operations Specialist to provide exemplary customer service to both internal and external customers. The Sales Support Specialist will be responsible for greeting all visitors and team members in a friendly and professional manner. You will be key to the sales team’s success through multitasking a variety of responsibilities. Your overall mission will be to encourage loyal, profitable, win-win total source customers.

Responsibilities

Provide exemplary customer service to all visitors, customers, and team members
In-person coverage of the Welcome desk to greet guests, create visitor badges and contact team members when appointments arrive
Update Flat Screens daily to indicate sponsorships for events and to welcome onsite vendors and customers
Manage multiple Salesforce.com queues and inboxes to support sales efforts:
Triage pre and post-sale cases and assign accurately and promptly
Research possible leads, create opportunities in CRM, delegate
Process Sales Operations cases requested by the Sales team members and leadership
Mentor and shadow team members for training opportunities
Process orders requiring special order entry instructions
Run weekly reporting for Key accounts and various sales initiatives
Collaborating with leadership to streamline processes
Secure meeting rooms for events and trainings (onsite) including catering
Order Office Supplies for the Sales team
Other duties as assigned supporting Sales Operations functions

Qualifications

Excellent customer service skills; professional, friendly and a team-player
Outstanding organizational and multi-tasking abilities
Strong sense of urgency and attention to detail
Proficient in MS Office, knowledge of Salesforce.com preferred
High school diploma, Associate's or Bachelor's Degree preferred
Minimum two years related experience

Eclipse and its Partners are Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

COVID-19 considerations:
Per client requirement

Ability to commute/relocate:

Lutherville-Timonium, MD 21093: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you punctual and willing to work on-site, reporting to the office 5-days per week?
Are you willing to work from 8:00 am - 5:00 pm with a 1-hour lunch break?

Experience:

Microsoft Office: 1 year (Required)
Customer Service and/or Administrative: 2 years (Required)
Salesforce or similar CRM: 1 year (Required)

Shift availability:

Day Shift (Required)

Work Location: One location

Eclipse Global Resources LLC

New Jobs

Sales Operations Specialist (Front Office - Reception)