About Us:
We are a customer-focused company offering products and services to our valued clients. Our goal is to provide exceptional customer service while maintaining an efficient and organized office environment. We are looking for a proactive and detail-oriented Director of Operations to oversee daily operations and ensure smooth workflow.

Responsibilities:

Office Management:

Oversee day-to-day office operations to ensure efficiency and organization.
Maintain office supplies, inventory, and ensure cleanliness in the workplace.
Organize and optimize office workflows for productivity.
Handle scheduling and ensure team members meet deadlines.

Customer Service:

Manage incoming calls, emails, and appointment scheduling with professionalism.
Respond to live chat, text messages (via WhatsApp/Telegram), and eBay messages in a timely manner.
Ensure all customer inquiries are handled promptly and accurately.
Deal effectively with difficult customers or unpredictable situations, maintaining calm and professionalism.
Exhibit good human manners, etiquette, and uphold professionalism at all times.

Order & Inventory Management:

Process, pack, and ship orders efficiently.
Monitor shipment statuses and provide timely updates to customers.
Update order statuses on our E-commerce website and follow up on customer purchases.
Track and manage inventory levels to prevent shortages or overstocking.

Social Media & Marketing Support:

Assist in managing company social media accounts following specific guidelines.
Ensure brand consistency and engagement with online audiences.

Claims & Dispute Management:

Handle lost or damaged package claims with customers and carriers.
Purchase insurance for items over $499 and manage claims accordingly.

Submission & Record-Keeping:

Maintain accurate records of customer interactions, orders, and office operations.
Track submissions, replacements, and return status.
Ensure all documentation is organized and accessible.

Communication & Follow-Up:

Return missed calls, text messages, and emails promptly.
Follow up with customers on orders and service satisfaction.
Communicate clearly and avoid making assumptions, ensuring transparency with customers and team members.
Encourage customers to review information on the website to streamline processes.

Requirements:

Previous experience is preferred, but we are open to giving motivated candidates a chance through a trial period to see how you do and if you can handle the job.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills with the ability to communicate clearly and effectively.
Proficiency in office software (Word, Excel, Outlook, etc.) with fast typing skills.
Ability to handle difficult customers and unpredictable situations professionally.
Ability to work independently and confidently.
Strong common sense with the ability to think ahead and understand the consequences of actions.
Demonstrate good human manners, etiquette, and consistent professionalism.
Customer service experience is a plus.
E-commerce experience is a plus but not required.
Ability to lead a small team.
Automotive knowledge or previous automotive work history is a big plus but not required.

Compensation:

Pay will vary depending on your skills, experience, and what you bring to the table.

Work Environment:

We maintain a drama-free, drug-free workplace.
We are committed to growth—for both the company and our staff.
Everyone here is treated like family, fostering a supportive and positive atmosphere.

Why Join Us?

Competitive pay based on experience and skills.
No experience? No problem! We provide training for the right candidate and an opportunity to prove yourself through a trial period.
If you are a quick learner and put in the effort, you can earn more from the start—your growth is in your hands.
Opportunity to grow and advance within the company.
Be part of a supportive and dynamic team.

If you’re looking for a rewarding opportunity to grow with a company that values dedication, efficiency, and family spirit, we’d love to hear from you.

Job Types: Full-time, Contract

Pay: $25.00 - $50.00 per hour

Expected hours: 40 per week

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed

Work Location: In person

ECU Maverick

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