As our Revenue Operations / Customer Lifecycle Manager, you optimize the full customer journey — from onboarding to growth and renewal — with the goal of increasing Customer Lifetime Value.

You work closely with Marketing, Customer Success, Onboarding, and Support to improve processes, remove friction, and drive retention and expansion. By combining data, tooling, and automation, you ensure teams have the insights and workflows they need to work effectively.

You play a key role in scaling how we manage customer relationships, improving our systems, and introducing smarter, more automated ways of working.

Experience in Revenue Operations, Customer Operations, or similar
Strong understanding of the customer lifecycle and growth drivers
Comfortable working with CRM systems and data (e.g. HubSpot)
Data-driven and able to turn insights into action
Proactive, structured, and confident working cross-functionally
Interested in automation, AI, and improving ways of working
Strong communicator who can align stakeholders
You have experience using Python

This is us

Effectory is Europe’s leading employee feedback solution. With our platform, HR and management we collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 200 specialists in Amsterdam and Munich support more than 800 organizations in 70+ countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR.

 

Effectory’s mission

We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.

 

This Is What We Offer

25days leave on a fulltime basis
4 “cool down days”(additional company wide days off a year, where the entire office is closed)
The option to purchase extra holidays
Your birthday off
A day off to move house
A volunteer day off to support something you care about
Full additional parental leave for partners
Flexible working hours from 7am – 7pm
A sabbatical once every 5 years
Working from abroad option for up to 4 months
A great lunch (hot & cold vegetarian, meat and vegetarian options) at the office, made by our in house chef
A week of fun and interactive onboarding to get to know Effectory and your new colleagues
A learning budget for personal development + extensive internal development opportunities
Budget to set up your home office
Additional monthly compensation for working from home
Pension
Access to financial advice
Annual Body & Mind budget for anything that energizes or relaxes you
Yearly Summer School & Winter School
Annual events: Winter Party, Summer Party & the legendary Big Day

 

This Is How It Works

You want this job: submit your application via the link below
We are intrigued: join a phone call to further introduce yourself and ask questions 
We all think it went well: we now meet live (or in a video call) to get to know each other a bit better 
We like each other even more: you meet potential team members and get a bit of a pleasant grilling 
We want to see you in action: you complete a case/assessment (if applicable)
The final hurdle: we agree on terms & conditions, we sign and you start!

Effectory

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