About Ekho:

Ekho (www.ekhodealer.com) is transforming the way vehicles are bought and sold. As the ‘Stripe Checkout’ for new vehicle sales, our licensed e-commerce platform enables manufacturers (of cars, motorcycles, RVs, golf carts, you name it) to sell vehicles compliantly from their own websites. Through our white-label online sales channel, buyers are able to complete a full vehicle purchase entirely online in minutes.

We’re partnered with iconic manufacturers - from massive legacy OEMs to well-capitalized new EV entrants - and are poised for significant growth. We are backed by world-renowned investors including Y Combinator, the Tesla alumni fund, and some of the largest dealership groups and dealer owners in the US.

Role Overview:

We are seeking a highly motivated Vehicle Sales Operations Specialist to join our operations team in New York City. This role is crucial for managing customer interactions and ensuring the seamless processing of vehicle documentation, including titling, registration, insurance, and financing. You will be instrumental in providing top-notch customer support and streamlining our internal workflows to enhance our operational efficiency.

Key Responsibilities:

Provide exceptional customer support, addressing and resolving queries regarding vehicle purchases, documentation, and other related issues.
Manage the complete lifecycle of vehicle documentation, including titling, registration, insurance, and financing.
Work closely with our technology teams to troubleshoot and improve the customer purchase process.
Collaborate with sales and operations teams to ensure a smooth transaction experience for every customer.
Maintain accurate records and ensure compliance with all regulatory requirements related to vehicle sales.
Contribute to the continuous improvement of our operational processes and customer service strategies.

Qualifications:

Proven experience in vehicle dealership operations, especially in titling, financing & insurance (F&I), sales, or similar roles.
Excellent communication and interpersonal skills, with the ability to handle customer inquiries professionally.
Detail-oriented with strong organizational and multitasking abilities.
Hustler mentality, thriving in a fast-paced startup environment.
Must be based in or willing to relocate to New York City.

What We Offer:

Competitive salary and comprehensive benefits package.
A dynamic and inclusive work environment where you can truly make an impact.
Opportunity to work with world-renowned partners and help power the distribution of the next generation of vehicles.

Application Process:

To apply, please submit an application here or send your resume to gunguk@ekhodealer.com. We are excited to hear from you and explore how you can contribute to our team at Ekho!

Ekho is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ekho (YC S22)

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Vehicle Sales Operations Specialist