At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At TravelBank (a U.S. Bancorp company) you will have the opportunity to work in the travel and fintech industries serving some of the fastest-growing companies in the world. As a member of the Revenue Team, you will be a driving force in the culture of our team as well as have an immediate impact on the product we deliver to our customers.

You will have the opportunity to work alongside an experienced management team and global partners in a startup environment with the full support of the 5th largest bank in the U.S., as we serve some of the fastest-growing companies in the world.

You'll be joining an experienced team that has successfully launched, grown, and exited venture-funded businesses. In 2021, TravelBank was acquired by U.S. Bank (NYSE: USB) to accelerate the bank’s payments strategy.

Job Description

We are seeking a highly motivated and experienced SaaS Revenue Operations Manager to join our team. The ideal candidate will be responsible for driving revenue growth and operational efficiency across our SaaS business. This role will require a deep understanding of the SaaS business model, Salesforce.com, reporting as well as the ability to effectively collaborate with cross-functional teams. This is a net new role which will allow you the creativity and autonomy to build something from the ground up.

Responsibilities

Develop and implement revenue operations strategy to drive growth and efficiency across the organization
Analyze and optimize the sales process by identifying bottlenecks, streamlining internal processes, and implementing new technologies to improve efficiency and close rates
Improve customer retention by analyzing customer data, identifying at-risk customers, and implementing programs to increase customer satisfaction and loyalty.
Lead cross-functional teams to optimize sales, marketing, and customer success efforts
Develop and manage forecasting for our SaaS business across sales and customer success.
Build out a reporting infrastructure that can be used to track key performance indicators and make data-driven decisions
Collaborate with leadership to identify and prioritize new business opportunities
Ensure ownership, compliance and strategy with our technology stack across various tools used in the Revenue Organization
Maintain and improve TravelBank quoting system inside of Salesforce.com, and continually optimize our quote to cash process

Qualifications

Proven experience in a SaaS revenue operations role with a minimum 3-year track record of driving growth and efficiency
Strong analytical skills and experience working with data to identify trends and opportunities.
Excellent communication and presentation skills, both in-person and over the phone.
Competitive, and goal-oriented, thriving in a fast-paced working environment, and a team player.
Demonstrated the ability to manage and exceed expectations, with a positive attitude.
Travel, Expense, or Fintech experience is a plus but not required
Salesforce Certification is preferred

At TravelBank, we strive to find ways to attract, retain, and celebrate talented individuals representing the diverse communities in which we live and work. We believe our employees should be able to bring their whole selves to work and are committed to creating an inclusive environment for all. TravelBank is proud to be an equal opportunity employer and does not discriminate against race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $90,100.00 - $106,000.00 - $116,600.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank accepts applications for this position on an ongoing basis.

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Revenue Operations Manager