Eligo Energy is a leading retail electricity supplier based in Chicago. Eligo partners with preferred brokers and affiliates throughout the country. Our leadership in technology integration and innovative product offerings are now available to select partners. Alex Goldstein and Mark Friedgan started Eligo Energy LLC, an alternative energy retailer based in Chicago, in April 2012. Since then, Eligo Energy has emerged as one of the most innovative, fastest-growing retail energy suppliers in the industry.

This fast-paced company is looking for a Sales Operations Specialist to join our channel management team providing back office support to their energy procurement and pricing process. In this position, the Sales Operations Specialist will perform a variety of duties to support sales and marketing campaigns as well as to assist with the administration of sales reporting tools. The Sales Operations Specialist will perform a variety of clerical and administrative duties to support our executive team as well as our channel managers. The Sales Operations Specialist is responsible for ensuring the smooth flow of information and following up on existing and prospective customers. The essential responsibilities of a Sales Operations Specialist is to work supporting 60% management with the sales process, 30% administrative duties, preparation and miscellaneous, and 10% communicating with our third party sales channels. It is expected to build relationships with cross-functional teams within the organization as well as developing and maintaining strong working relationships with Eligo Energy’s third party sales channels.

The Sales Operations Specialist supports multiple operational, analytical and informational functions with an emphasis on speed, efficiency and execution. The Sales Operations Specialist will serve as a back-up to the channel managers when they are unavailable or need help managing their book of business, including generating and communicating pricing and contracts for customers and third party sales channels. As an extension of the sales team and the operations team, the Sales Operations Specialist will work with brokers daily to prepare and execute pricing quotes, contracts and renewals. They are responsible for monitoring the customer account through its lifecycle, identifying problems and working with Customer Operations and other internal departments to resolve problems.

Requirements

Requirements

Bachelor’s degree; preferably in Business Management, Marketing or a related field
1-3 years experience in operations, sales, marketing or customer service. Energy industry experience preferred.
Advanced working knowledge of Excel with the ability to write formulas, sort and create pivot tables.
Resourcefulness and ability to work with limited supervision.
Effective problem-solving skills: ability to identify alternatives and develop unique solutions.
Takes initiative; proactive approach; asks questions to ensure understanding/clarity.
High EQ – superior interpersonal skills, win-win mindset, relationship-builder, resilient under stress.
Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly.
Methodical and organized work style – maintains notes, records, schedule, to-do lists.
Ability to prioritize, plan proactively, manage conflicting priorities and multi-task effectively while responding to questions from sales, billing and finance teams.
Superior attention to detail and conscientious attitude relating to quality of work.
Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other Eligo Energy employees.

Responsibilities:

Act as a liaison between the channel management team, customers, sales channels and Operations departments to resolve customer issues
Use in-house technology to submit pricing requests, manually input data for large commercial customers and relay information to channel partners.
Assist sales team with support requests, which include but are not limited to, emailing customer contracts, mailing marketing materials, researching current contract price, and electronically filing important customer documents and paperwork.
Heavy correspondence via phone and email between departments, clientele, and third party sales channels.
Submit support and bug requests on behalf of the sales team and follow up to ensure completion.
Experienced with customer service, outside sales, solution selling, and or, consultative sales techniques.
Ability to communicate with senior managers about their business challenges and expectations of the Retail channel.
Proactively informs Channel Sales Managers of key issues and challenges and provides potential solutions. [Identify recommendations for process efficiency based on issues raised by the sales team.]
Remain current on competitive and market conditions. Provide input on market activities to the appropriate marketing and management personnel.
Understand departmental policies and sales procedures/processes in order to assist the partner management team as needed.
Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact.
Answers routine product questions and directs questions to appropriate personnel when necessary.
Provide expertise in the use of our pricing systems, and assist in execution of process and system changes.
Enter contract documentation is processed accurately.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home

Eligo Energy, LLC

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Sales Operations Specialist