Elite Spa Group – Full-Time, Multi-Location Role (St. Catharines & Vineland)

Elite Spa Group is seeking a highly organized, emotionally intelligent, and leadership-minded individual to step into the role of Business Operations Manager. This is a full-time position designed to support both the day-to-day excellence of our spa operations and the evolving needs of our leadership team.

This is not a traditional front desk or supervisor role—this is a unique opportunity for a self-motivated individual to bridge guest operations, team leadership, and executive support to help our brand thrive from the inside out.

What You’ll Do: Operations Oversight

Ensure smooth day-to-day spa operations across both locations
Monitor and uphold cleanliness, readiness, and guest experience standards
Identify issues before they escalate; act swiftly and professionally to resolve them
Conduct regular walkthroughs to ensure alignment with our luxury brand standards

Front Desk Team Leadership

Serve as the direct report and team lead for front desk staff
Support scheduling, shift coverage, scripting, and performance feedback
Train new front desk hires in alignment with Elite Spa Group’s service philosophy
Monitor appointment flow, check-in procedures, and retail support standards

Executive & Administrative Support

Coordinate internal communications, scheduling, and light administrative tasks on behalf of the executive team
Manage and triage calendars, meeting prep, and operational follow-through
Assist with coordination of events, interviews, and seasonal initiatives

Spa Director Support

Provide strategic support to the Spa Director in areas such as vendor relations, promotional planning, and internal education
Help ensure her high-level projects progress smoothly and effectively
Offer a second layer of leadership presence when she is in treatment or focused on strategic initiatives

Who You Are:

A proactive, take-charge leader who thrives in dynamic, guest-facing environments
Exceptionally organized, detail-oriented, and able to juggle multiple moving parts
Comfortable holding others accountable while maintaining kindness and professionalism
Naturally aligned with high-end spa and hospitality standards
Able to navigate between front desk activity, leadership conversations, and executive-level support seamlessly
Tech-savvy, composed under pressure, and loyal to brand values

What You Bring:

2+ years experience in spa, hospitality, or service industry leadership
Strong interpersonal and communication skills
Administrative experience (calendar management, scheduling, etc.)
Confidence managing others with fairness and integrity
Bonus: familiarity with platforms like Vagaro, Constant Contact, Google Drive

What We Offer:

A full-time leadership role with room for growth
A deeply supportive team culture rooted in excellence and care
The opportunity to contribute meaningfully to a growing brand
Competitive pay structure based on experience
Discounts on services, products, and wellness perks

Elite Spa Group

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Business Operations Manager