Ellipse is the creator of EVC® Dynamic Security Code, the future of payment cards. Ellipse product EVC® All-In-One is the first EMV micromodule with an integrated screen to display a Dynamic Security Code for eCommerce protection.

We are looking for a Sales Operations and Support manager to join Ellipse and support our sales team while our organization grows and ramps-up our EVC technology worldwide. Sales Operations and Support responsibilities include overseeing various administrative tasks, generating leads and following up, tracking business development, conducting research and analyzing our business flow to suggest new processes and tools that will ensure our organization reaches our sales goals. Ultimately, you will work with a team of Sales people to support the overall sales process throughout the year.

RESPONSIBILITIES

· Collaborate with your region sales team to develop strategies for reaching sales targets,

· Answer leads and customer inquiries, schedule meetings, and sales appointments, and follow up with them,

· Identify potential customers and generate new business opportunities for the company,

· Contact and qualify potential customers, set appointments, follow up on leads and projects,

· Compile a list of sales leads, delegating leads to the sales team, and providing sales data and guides to the sales team

· Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, or others,

· Monitor daily operations and address potential issues when they arise,

· Track progress towards meeting sales goals,

· After a thorough understanding and analysis of our WW business flow:

-> build processes that meet our business objectives, ensure compliance, and improve efficiency,

-> define, specify, and support the implementation of our customer relationship management (CRM) software to manage leads and sales activities. Once set-up and live, use, maintain and animate the CRM to make it the backbone of our sales management.

· Stay up-to-date on market trends, competition, and industry developments,

· Occasionally attend networking events and trade shows to build relationships and generate leads.

QUALIFICATIONS

· MSc in Business Management, Finance or relevant field,

· 5 years of experience in sales, sales operations, or customer service, preferably for the payment industry or in the field of chip cards. Young graduates can exceptionally be qualified if they demonstrate excellent analytical, organizational, communication, and learning abilities, backed-up by outstanding internship experiences.

· Strong verbal and written communication skills,

· Ability to build and maintain relationships with clients / potential clients,

· Knowledge of sales techniques and strategies,

· Proficiency in customer relationship management (CRM) software,

· Strong problem-solving skills,

· Strong time management and organizational skills,

· Ability to work independently and as part of a team,

· Curiosity, flexibility, and adaptability to change,

· A desire to learn and grow in the sales field,

· Analytical skills to interpret sales data and business flow to make suggestions on how to improve the sales processes,

· Experience working with different teams and departments, in different working and cultural environments,

· Proficiency in English is required. Fluency in French and/or Spanish is desired.

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