Sales Operations Supervisor

Who we are

Elte is Toronto's source for considered design for all things home. For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations. Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens, and Home Décor.

Who we are looking for

We are looking for a Sales Operations Supervisor to join our dynamic showroom team. Reporting to the Sales Leader, this role plays a key role in supporting sales efforts, driving operational efficiency, and delivering a seamless customer experience. This customer-facing role requires a resourceful, detail-oriented individual passionate about problem-solving and collaboration.

Key Responsibilities

Customer Escalations:

Investigate customer issues and interact directly with clients to resolve concerns
Develop thoughtful and timely solutions to ensure customer satisfaction

Showroom Support:

Ensure all customers are welcomed and approached promptly upon entering the showroom
Coordinate showroom price changes (vendor increases, promotions, and sale periods)
Assist with planning and executing showroom events
Report and manage showroom damages in collaboration with the claims team
Maintain showroom organization and appearance
Support opening and closing showroom and during events

Administrative Support:

Manage internal system related tasks including:
Assist Sales Director with tasks in Salesforce
Reassigning orders
Adjusting inventory statuses and reconciling inventory as well as annual inventory prep
Releasing holds for customer charge accounts
Supporting exchanges, returns, and applying restocking/freight charges
Follow up on daily accounting and operational issues
Approve and monitor sample requests by Sales Associates
Monitor and manage open customer orders
Assist with onboarding and training new hires
Support company culture and engagement initiatives

Attributes for Success

Highly resourceful with strong problem-solving skills
Customer-focused, professional and naturally engaging in all interactions
Ability to contribute to driving sales and supporting a team environment
Strong organizational skills with attention to detail
Comfortable working independently and managing multiple priorities
Embodies the Elte Mkt brands and company values

Key Requirements:

3+ years of success in an administrative client facing role
Experience in a support role in a luxury showroom environment is an asset

What We Offer

Industry-leading work-life balance
Beautiful work environment and opportunity to work with some of the most well-regarded luxury furniture brands, curating timeless pieces with a wealth of heritage.
Competitive benefits package

If you are interested in this career opportunity, we'd love to hear from you! Elte thanks all applicants who apply, but also those candidates selected for an interview will be contacted.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Elte Carpets Ltd

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Sales Operations Supervisor