Great opportunity! Full-Time with Benefits!

JOB TITLE: Assistant Front Office Manager

This is a full-time position located in the Operations Department with variable/flexible working hours to include weekends, holidays and overtime as required. Benefits will be offered after successful completion of a sixty (60) day introductory period. Benefits include the following: Medical, Dental and Vision Insurance; Company paid premiums for Life Insurance, Short and Long Term Disability Insurance; 401K matching; Paid Time Off and Vacation time; Pay-On-Demand feature through the payroll system for hours worked.

RESPONSIBILITIES: Under the general direction of the Front Office Manager:

· Assist the Front Office Manager with assigning tasks and department shift coverage as needed.

· Field complaints and address guest concerns

· Answer phone inquiries, direct calls and provide information.

· Oversee and supervise PBX, Front Desk, Guest Services, and Bell Person staff.

· Address complaints and requests with quality customer service skills

· Train new employees.

· Monitor front desk and ensure that employees comply with all security procedures for guests and visitors.

· Create, organize, and maintain schedules for all employees in the department.

· Ensure front desk is always covered.

· Perform bookkeeping, reservations, and clerical duties.

· .Fill in for night auditor and other front desk positions as needed

· Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Excellent communication and interpersonal skills are essential including but not limited to written, verbal both in person and over the telephone; proficiency in Microsoft Office Suite required; ability to prioritize and work with minimum supervision; ability to maintain accuracy, quality and effectiveness under pressure and with competing deadlines, numerous interruptions and conflicting demands; knowledge of the city of Memphis and local and regional attractions helpful; organizational skills to prioritize and complete a wide variety of tasks in a timely manner; capability to exercise tact and diplomacy during discussions with individuals who may be irate or upset; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; previous guest service/front desk experience required, must have an aptitude for supervisory responsibilities including performance appraisals, assigning tasks, motivating employees and encouraging employee development.

APPLICATION PROCESS: Please apply online. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

Elvis Presley Enterprises - The Guest House at Graceland

New Jobs

Assistant Front Office Manager