Job Title: Business Systems Analyst, Revenue Operations

Remote (Canada) | Hybrid Available – Kitchener, ON
‍ Reports to: Director of Revenue Operations

About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy. We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing.

About the Role

We are looking for a Business Systems Analyst to join our Revenue Operations team. This role supports the day-to-day operations, processes, and systems needs for our Revenue teams. You'll help maintain and optimize our CRM and GTM systems, organize business requirements into actionable tasks, support reporting and data quality, and contribute to projects across Sales, Customer Success, Marketing and Finance teams. You will work closely with internal stakeholders to translate conversations into clear requirements, assist in project planning, and execute changes directly in Salesforce and related systems/tools.

Key Responsibilities Day-to-Day Operations

Be the go-to for day to day CRM needs, including tasks such as: configuration changes, building or altering process automations, managing provisioning needs, page layouts, field changes, deal/data integrity, and more
Create and maintain reports, dashboards, and views in Salesforce and related tools
Provide support on operational tools and ensure requests are tracked and completed using JIRA

✍️ Process Documentation & Business Support

Document business requirements, use cases, and meeting notes into structured, clear formats
Help translate discussions into JIRA tickets for changes, Confluence stories for projects, and process outlines
Support internal documentation efforts for systems, SOPs, Policies, and knowledge base articles

Reporting & Insights

Build and maintain recurring and ad hoc reports for Sales, Customer Success, Marketing and Finance teams
Identify inconsistencies in data or metrics and raise for resolution
Work with Revenue Operations Director to track operational KPIs and project progress for transparency to Revenue and leadership teams

Cross-Functional Collaboration

Participate in planning discussions, share observations and ideas
Assist with identifying process improvements and system efficiencies
Collaborate with consultants and internal teams to keep tasks moving and requirements clear

✅ What You Bring

4+ years in Revenue/Sales Operations, Business Analysis, and/or Salesforce Solution/Admin roles
Strong written and organizational skills (able to structure un-structured information)
Attention to detail, curiosity, and a team-first attitude
An analytical, best-practice, mindset to solving problems
Sound, experienced Salesforce administrator skills (Admin certification a plus)
Familiarity with JIRA, Confluence, and reporting tools
Ability to manage multiple ongoing tasks with evolving priorities

What You’ll Gain at Encircle

Clear ownership over operational work that drives impact across the company
Exposure to Salesforce and key RevOps tools in a collaborative, cross-functional environment
A fast-moving, thoughtful culture where you can learn and grow in your career
The flexibility of a remote-first company with a strong culture of trust and transparency

Why Encircle?

We VALUE our people:

Balance: Flexible hours, self-managed vacation, and trust to manage your time
Remote-first: Work where you’re most productive—with access to our collaboration hub in Kitchener
Growth-oriented: We support your learning and career development
Well-being: We care about the full human—inside and outside of work

Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

Encircle

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Business Systems Analyst, Revenue Operations