Head of Revenue Operations – Competitive Salary - Fort Lauderdale, FL

The role

If you enjoy building the structure, owning the technology and seeing your work directly influence company growth, this could be a great next move.

Encompass Onsite is looking for a Head of Revenue Operations to own and scale the systems behind our growing revenue operation.

This is a hands-on leadership role. You will be the primary builder and administrator of our Go High Level (GHL) environment, supporting both service partner recruitment and enterprise client growth.

Reporting to the Sr. Director of Marketing, you will work closely with senior leadership and have real ownership over how our revenue technology, processes and reporting develop as the business grows.

Key Responsibilities

As Head of Revenue Operations, you will:

Build and maintain supply-side and demand-side GHL pipelines
Create scoring frameworks for ideal partners and customers
Design automated outreach, nurture and win-back workflows
Manage users, permissions, integrations and platform relationships
Own lead-scoring models using fit, intent and engagement data
Model acquisition cost, lifetime value and contract value
Track conversion, pipeline velocity and stage performance
Build dashboards for recruiting, operations, marketing and leadership
Turn pipeline data into clear, decision-ready executive reporting
Establish strong standards around CRM data, naming conventions and workflow governance
Identify bottlenecks and scaling risks before they slow the business down

The Company

Encompass offers end-to-end facility solutions, delivered by a team of experts, and connected by industry-leading technologies. We provide the platform, people, processes and innovation facility managers need to reliably maintain facilities of all sizes anywhere in the USA and Puerto Rico.

Our janitorial, landscaping and maintenance services are technology enabled and enforced thanks to our proprietary CMMS platform, Encompass One. This tech driven approach has earned us a service rating of 96% in 2024 when averaged across our nearly 20,000 sites

The Benefits

This Head of Revenue Operations opportunity gives you the chance to:

Take genuine ownership of a company-wide revenue system
Build rather than simply maintain somebody else's processes
Work directly with senior decision-makers
Influence how a rapidly growing organisation scales
Work across a modern revenue technology environment
See the commercial impact of the systems you create

The person

We are looking for a Head of Revenue Operations with:

5–10 years' Revenue, Marketing or Sales Operations experience
At least 2 years in a senior CRM ownership role
Deep hands-on Go High Level experience
Experience with integrations, APIs and automation
Strong knowledge of funnel economics and forecasting
Experience building executive dashboards and lead-scoring models
Knowledge of outbound marketing technology
Confident senior-level communication skills

Facilities services, field operations or marketplace experience would be an advantage.

Encompass

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Head of Revenue Operations