Role: Revenue Operations Associate

For over 250 years, the Encyclopædia Britannica name has been synonymous with reliable

and trustworthy information for generations all over the world. Encyclopaedia Britannica is one of the leading publishers in the reference categories and Britannica Education has a strong position in the K-12 library/reference markets by providing reliable high-quality classroom products and solutions for educators.

The Revenue Operations Associate will join the Britannica Education team in supporting our educational sales and marketing groups. Growing their skills to become a key resource in support of Salesforce as well as other related systems and integrations. Building and evaluating processes, with an eye to improvement and optimization. This role will require strong technical ability as well business, process, and analytics sense. You will need to be able to work in a dynamic environment, handling multiple projects and prioritizing appropriately to meet deadlines while taking ownership. As the Revenue Operations Associate, you will need to be detail-oriented with high standards and the ability to work cross functionally, solving problems.

The Revenue Operations Associate will:

· Administration of our global Sales and Marketing systems including Salesforce, CPQ, Groove, DocuSign, and others as well as the data flow between these systems

· Help to manage data and reporting for effective use by the marketing and sales teams enhancing operational efficiency and driving results.

· Identify, design, build and implement process improvements and automations across Salesforce and other systems contributing to efficiencies and Go-To-Market needs

· Become a subject matter expert on Salesforce including user management, permissions, field creation, page and lightning optimization, automation (Process Builder and Flows), etc.

· Onboarding and ongoing support/training for sales teams of all systems and processes

· Maintain ongoing audit reviews to ensure data accuracy and integrity across systems

· Development of documentation and training resources

· Work with sales teams to ensure clean and accurate CRM system data, understanding system capabilities, processes, and best practices.

· Ad-hoc support for Sales and Marketing organizations. Responding to issues quickly and creatively with an open and positive attitude.

Skills & Qualifications:

· Salesforce experience required

· Experience with Salesforce Administration preferred

· Experience with Marketing Automation Systems preferred

· Advanced proficiency in excel

· Experience with DocuSign, Groove, HubSpot (Marketing) and/or CPQ a plus

· Motivated with strong observational, organizational and communication skills

· Self-starter, with a desire to learn and grow

· Familiar and comfortable working with large data sets and database management

· Strong analytical and problem-solving skills.

Location: Chicagoland/hybrid

Britannica strives to provide its users with trustworthy, verified information in a constantly changing world. We aspire to fulfill that mission with a diverse, multigenerational workforce who represent a variety of life experiences and points of view. All backgrounds and cultures are welcomed.

Encyclopaedia Britannica

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Revenue Operations Associate