About Entrega

Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.

Position Summary

The Director of Operations will play a central role in designing, implementing, and leading the operational systems that enable Entrega to scale as a high-performance professional services organization.

This role is responsible for building the operating system of the company - connecting delivery operations, business operations, and internal execution into a cohesive, scalable framework. The Director of Operations will work closely with executive leadership to bring structure, discipline, and clarity to how work moves across the organization - from client engagement through delivery and into production.

This is not a purely administrative operations role. The ideal candidate is a builder of systems and operational frameworks, capable of translating business strategy into structured execution. This individual will drive operational consistency, strengthen cross-functional alignment, and establish the processes and governance required for predictable delivery and scalable growth.

The Director of Operations will partner closely with leadership across delivery, finance, client services, and internal business functions to ensure the organization operates with clarity, accountability, and efficiency.

Responsibilities

This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

Operating Model & Organizational Execution
Design and implement the operational framework that defines how work flows across the organization.
Establish clear operating structures that connect client engagement, delivery, and production execution
Define and enforce how work moves across teams, including ownership, sequencing, and accountability
Introduce clarity into decision rights, escalation paths, and cross-functional coordination
Strengthen organizational discipline around execution, follow-through, and accountability
Partner with executive leadership to evolve the company’s operating model as the business scales
Delivery Operations Leadership
Strengthen the operational systems that support Entrega’s client delivery organization.
Design and implement operational structures supporting project-based and ongoing service delivery
Improve coordination across delivery leadership, project management, and production teams
Introduce operational discipline into the delivery lifecycle, from initiation through execution and closeout
Support the development of governance models that promote accountability, delivery quality, and consistency
Ensure delivery operations scale effectively as the organization grows
Business Operations & Internal Infrastructure
Build and strengthen the internal operational backbone that supports the company’s performance.
Establish structured workflows across internal business functions to improve coordination and reliability
Improve operational clarity across functions such as contract administration, vendor coordination, and internal support services
Identify gaps in internal execution and implement systems that improve organizational effectiveness
Support leadership in strengthening the infrastructure required to operate and scale the business
Ensure internal operations evolve in alignment with company growth and complexity
Operational Systems & Process Design
Design scalable processes that drive consistency, efficiency, and clarity across the organization.
Build structured workflows that support delivery execution and internal coordination
Identify operational bottlenecks and implement solutions that improve efficiency and alignment
Develop frameworks that clarify how work progresses through the organization
Introduce standards that improve predictability, performance, and execution quality
Establish tools, systems, and processes that support disciplined operations
Project & Delivery Operations Infrastructure
Strengthen the operational foundation that supports project execution and delivery teams.
Implement consistent processes for project setup, delivery administration, and coordination
Improve operational support structures enabling delivery leaders to focus on client outcomes
Strengthen discipline around project lifecycle management and internal coordination
Support the development of reporting that improves visibility into project health and performance
Operational Visibility & Performance Insight
Create transparency into how the organization is operating and performing.
Develop dashboards and reporting frameworks that provide visibility into delivery performance and operational health
Improve insight into project performance, resource utilization, and delivery capacity
Surface operational risks, bottlenecks, and improvement opportunities to leadership
Ensure operational insights drive informed, data-driven decision-making
Cross-Functional Leadership
Drive alignment and coordination across departments to support company performance.
Partner with delivery leadership to improve coordination across client-facing teams
Collaborate with finance to align operational systems with financial discipline and reporting
Work with leadership across functions to ensure operational clarity and accountability
Lead cross-functional initiatives that strengthen organizational execution

Qualifications

The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.

10–15+ years of progressive operational leadership experience, preferably within professional services, consulting, technology services, digital agencies, systems integration firms, or similar environments
Demonstrated experience building or transforming operational systems in organizations where project delivery, resource coordination, and cross-functional execution are critical
Strong understanding of service delivery operations, including project lifecycle management, delivery coordination, and client-facing execution models
Experience designing or improving operating models, governance structures, and organizational workflows
Proven ability to translate business strategy into structured operational systems and execution frameworks
Experience working cross-functionally with delivery, finance, and executive leadership to align operations with business performance
Strong analytical and problem-solving skills, with the ability to diagnose operational issues and implement practical solutions
Experience building or improving operational reporting, dashboards, and performance visibility systems
Demonstrated ability to lead complex, cross-functional initiatives and drive organizational alignment
Experience operating effectively in dynamic, growth-oriented environments where systems are still being built
Strong leadership, communication, and influencing skills, particularly with senior stakeholders
High level of systems thinking, operational discipline, and execution focus

Performance Profile

This is a high-impact operational leadership role within a performance-driven professional services organization. The Director of Operations plays a critical role in strengthening the operational systems that support delivery execution, internal coordination, and scalable organizational performance.

Successful candidates will demonstrate:

A builder mindset, with a track record of creating operational systems in growing organizations
Strong ability to design and implement structured processes across complex environments
Proven success introducing operational discipline, clarity, and accountability across teams
Ability to identify bottlenecks and implement solutions that improve execution and coordination
Strength in connecting delivery operations with broader business operations
High ownership of outcomes and commitment to operational excellence
Clear, executive-level communication and the ability to influence across the organization
Ability to operate both strategically and hands-on in building and refining operational systems

Compensation & Benefits

This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Equal Employment Opportunity

Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.

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