Sales Operations Manager

Full-time | Fort Worth, TX (on-site)

About eosera®

eosera is changing the way people think about ear care—and beyond. As one of the fastest-growing consumer health companies in the U.S. and a four-time Inc. 5000 honoree, we build science-backed products that solve real problems. Our mission is big, our team is collaborative, and we’re scaling quickly. We’re seeking passionate, driven individuals who champion our core values: Empowerment, Collaboration, Bravery, and Positivity.

Position Summary

We’re hiring a Sales Operations Manager to own the operational and execution backbone of our sales channels. You’ll build and manage the annual reset calendar, own the digital shelf, keep broker relationships tight and organized, and ensure every retailer touchpoint is ready on time and done right.

You’re the engine behind the curtain: organized, thorough, proactive, and fully invested in eosera’s success across all three sales channels (retail, eCommerce, and HCP).

This role reports directly to the Head of Marketing and collaborates closely with the marketing team and broker network.

Key Responsibilities

Retail Reset Calendar Ownership

Build and maintain the annual reset calendar for all retail accounts (e.g., CVS, Walgreens, Walmart)
Backdate timelines to ensure all deliverables: samples, decks, markdowns, promos, and performance data are ready ahead of pitch season
Track reset windows by retailer, coordinate with brokers on timing, and manage all touchpoints through to final presentation
Own all pre-pitch preparation: coordinating samples, assembling pitch decks, tracking submission deadlines, and managing follow-through

Broker Relationship Management

Serve as the primary point of contact for the full broker network, keeping eosera top-of-mind through regular check-ins with accountability and POS data
Conduct regular check-ins with brokers; bring point-of-sale data and keep them informed and accountable

Digital Shelf Oversight

Own the retailer-facing digital shelf across all accounts: ensuring correct, consistent product content is syndicated through Syndigo and other platforms
Coordinate with marketing to ensure imagery, copy, and product details are current and compliant

Sales Deck & Pitch Support

Prepare and maintain pitch decks, one-pagers, competitive snapshots, and launch sheets for quarterly buyer meetings and line reviews
Pull relevant sales performance data from Nielsen and POS dashboards to support pitch narratives
Ensure all materials are accurate, brand-compliant, and retailer-ready — you’re not the designer, but you own the content and version control

Product Setup & Retailer Compliance

Set up new items in retailer portals, NetSuite, and EDI; manage all required retailer paperwork and compliance documentation
Manage SKU assortments by retailer; track what’s in, what’s out, and what’s being pitched

Cross-Channel Support & Knowledge Sharing

While retail is your primary ownership, maintain awareness of eCommerce and HCP channel activity
Share tools, data, and insights across channels to support a cohesive eosera sales strategy for a focused portfolio of under 40 SKUs

Qualifications

Required

5+ years in retail sales, trade marketing, broker sales, or sales support — ideally from an emerging CPG brand, broker, or retail environment (not looking for big-company-only backgrounds)
Hands-on ownership mentality.
Strong organizational and project management skills
Experience managing broker or distributor relationships
Proficiency in Excel and/or Google Sheets; comfortable learning new systems
Polished, professional communication,written and verbal
Scrappy, entrepreneurial mindset: you thrive in a small, growing company where there is no playbook

Preferred

Bachelor’s degree (Business, Analytics, or Marketing preferred)
Familiarity with syndicated data platforms (Nielsen or IRI)
Experience with Syndigo or similar content syndication platforms
Background in CPG, consumer health, OTC, or regulated products
Amazon Seller Central & Brand Registry experience
Experience with HubSpot CRM

Tools We Use

HubSpot · Canva · Nielsen / syndicated data dashboards · Syndigo · NetSuite · EDI platforms · Excel / Google Sheets · Monday.com · Google Docs · AI tools

Who You Are

Relentlessly optimistic and solutions-oriented—you bring positive energy and are fun to work with
Self-directed and proactive—you don’t wait to be told what to do
Comfortable with ambiguity—excited by the pace of a growing company and able to move work forward without a playbook
A natural project manager who loves structure, systems, and getting things done on time
A clear communicator who keeps multiple stakeholders aligned
Collaborative with a no-ego mindset

Why eosera®

Make a direct impact on a fast-growing, mission-driven brand
Collaborate with a creative, passionate, and nimble team
Significant growth opportunities as the company scales—including strategic and managerial experience
Vibrant, team-focused culture with in-office collaboration
Competitive salary plus full benefits: medical, dental, vision, 401(k), and PTO

eosera® is proud to be an equal opportunity employer. We make hiring decisions based on skills, character, and growth potential. All applicants must be legally authorized to work in the United States.

eosera®

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Sales Operations Manager