About ESentire

eSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale.

The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and Incident Response services.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.

We are looking for a Deal Desk Manager who can own the maturity and management of the deal desk function, including the creation of consistent best practices, front-line sales support, and deal structure support that adheres to company policies around pricing, discount and margin strategies. Reporting to the VP, Commercial Contracts and Field Operations, the successful candidate would be responsible for improving sales workflows, promoting efficiencies in the sales process, ensuring data integrity and providing strong data analytics. This position requires a good understanding of subscription-based service transactions, pricing and margin strategies and sales automation.

Responsibilities Of The Role Include

Provide front-line Salesforce.com support to the sales team
Responsible for all aspects of sales order entry, providing support for standard and non-standard deals to sales and customer success
Align business strategies to discounting and pricing policies globally
Serve as a liaison between other internal departments such as finance, legal, billing, product management and customer success
Maintain data accuracy in CRM, such as COGs and SKUs and service information
Work in collaboration with Sales Enablement to guide and train the sales team on use of Salesforce.com
Provide support and training to customer service teams and other sales support organizations
Upload Lead lists and assign to relevant campaigns
Create ad-hoc reporting requests for management and sales team
Work collaboratively with internal teams to rollout system and process improvements
Provide guidance for renewals and client saves
Ensure Salesforce hygiene is maintained by creating reports that highlight red flags in the sales process, and align with sales leaders to improve those metrics
Experience with MDQ is an asset
Please note: If the successful candidate lives within 50 km of our office in Waterloo, Ontario this will be a hybrid position (Monday and Friday – work from home, Tuesday, Wednesday and Thursday – work onsite). If the successful candidate lives more than 50 km from our office in Waterloo this will be a remote position.

Requirements

Bachelor’s degree in Business Administration, Finance or related field preferred, or equivalent experience
Minimum 3-5 years of experience in a Sales Operations or Business Analyst capacity
Experience with subscription-based service contracting is highly preferred
Proficient in Microsoft Office with an ability to deal with large data sets
Advanced knowledge of Salesforce.com and CPQ tools is required. You must be able to organize and extract data and provide meaningful insights and recommendations.

Why a Career with eSentire?

Our Culture: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!

Growth Opportunities: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are many lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.

Employee Perks: We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans. We make it our obligation to the team to stay current with compensation trends in the tech field!

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

eSentire is committed to creating a fair work environment that is aligned withthe Accessibility for Ontarians with Disabilities Act (AODA). We guarantee equal treatment and provide opportunities regardless of race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these basis. If you have any accessibility requirements during the recruitment process, please reach out to our HR team at aoda@esentire.com and any accommodation needs will be addressed upon request.

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