Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 55+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Position Overview

The Business Applications Analyst serves as a strategic liaison between business stakeholders, clinical operations, and Information Technology to ensure enterprise applications effectively support organizational objectives. This role is responsible for analyzing business processes, gathering requirements, configuring and supporting enterprise applications, and driving continuous process improvements across clinical, financial, operational, and communication platforms.

The Business Applications Analyst provides functional support for a portfolio of enterprise applications, including Electronic Health Records (EHR), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Contact Center/VoIP, Human Resources, Revenue Cycle, and other business-critical systems. The analyst works closely with departments to improve workflows, implement new functionality, support system integrations, and ensure applications meet operational, regulatory, and organizational needs.

Business Process Analysis

Partner with business and clinical stakeholders to understand operational challenges and identify

technology solutions.

Analyze current workflows and recommend process improvements to increase efficiency, productivity,

and user satisfaction.

Gather, document, and validate business and functional requirements.
Develop workflow diagrams, process maps, and functional specifications.
Participate in business processes, redesign and digital transformation initiatives.

Enterprise Application Support

Provide Functional support for enterprise applications including

Electronic Health Records (EHR)
Enterprise Resource Planning (ERP)
Revenue Cycle Management
Human Resources Information Systems (HRIS)
Contact Center and VoIP platforms
Customer Relationship Management (CRM)
Document Management Systems
Business Intelligence and Reporting tools

Responsibilities include

Application configuration and maintenance
User support and issue resolution
Security and role management
Workflow optimization
Application testing
Vendor coordination
System documentation

Requirements & Solution Design

Translate business needs into functional system requirements.
Collaborate with technical teams to design and implement solutions.
Evaluate application enhancements and new technologies.
Recommend best practices and process improvements.
Participate in solution design sessions with vendors and internal teams.

Project Support

Participate in enterprise application implementations and upgrades.
Coordinate User Acceptance Testing (UAT).
Develop test scripts and validation documentation.
Support project planning, deployment, and post-implementation activities.
Assist with system conversions and data migration efforts.

Integration & Data Management

Collaborate with integration teams to support interfaces between enterprise systems.
Validate data quality and system functionality.
Assist in troubleshooting interface and integration issues.
Support API, HL7, FHIR, and third-party application integrations where applicable.

Reporting & Analytics

Develop operational reports and dashboards.
Analyze application utilization and system performance.
Identify trends and recommend operational improvements.
Support leadership with business intelligence and reporting initiatives.

Training & Change Management

Develop end-user training materials.
Conduct application training sessions.
Create knowledge base articles and standard operating procedures.
Assist departments with change management and adoption of new system functionality.

Vendor Management

Coordinate with software vendors regarding support requests, enhancements, upgrades, and issue

resolution.

Participate in vendor meetings and product demonstrations.
Assist in evaluating new applications and technologies.

Maintain Documentation

Business Requirements Documents (BRDs)
Functional Specifications
Process Flows
Standard Operating Procedures (SOPs)
User Guides
Configuration Documentation
Change Control Documentation

Required Education

Bachelor’s degree in information technology, Computer Science, Health Informatics, or a related field (or equivalent work experience).
Experience integrating with systems such as eClinicalWorks, ERP, and VoIP
Prior experience in a healthcare provider
Understanding of interoperability regulations

Required Experience

2+ years of experience in interface development, configuration, and support within

healthcare IT.

Preferred Application Experience

Experience supporting one or more of the following Clinical Applications
Electronic Health Records (EHR)
Patient Engagement
Population Health
Clinical Documentation

Business Applications

Enterprise Resource Planning (ERP)
Human Resources Systems
Payroll
Finance
Revenue Cycle
Procurement
Scheduling

Communication Platforms

Contact Center
VoIP
Unified Communications
Collaboration Platforms
Analytics
Reporting Platforms
Business Intelligence
SQL Reporting
Dashboard Development

Preferred Technical Knowledge

Business process analysis
Requirements gathering
Application configuration
Workflow optimization
System integrations
APIs
HL7/FHIR (healthcare preferred)
SQL fundamentals
Microsoft Office Suite
Microsoft Power BI (preferred)

Soft Skills

Excellent communication, presentation, and interpersonal skills
Strong analytical thinking and problem-solving abilities
Ability to manage multiple priorities and meet tight deadlines
Strong attention to detail and organizational skills
Team player who can also work independently with minimal supervision
Exposure to Agile and/or Waterfall project methodologies

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

Essen Health Care

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Business Applications Analyst